There are various reasons why the University needs and collects feedback from students. By measuring student satisfaction it helps us monitor and review the quality of our academic provision and student services, and ultimately improve this quality. Equally important, the University seeks to empower students as active participants in their own learning. This requires students to reflect on their experience of learning and feed back to staff on how this experience could be improved.
Feedback from students is collected in a number of ways including:
- major student experience surveys such as the National Student Survey and the University’s own First and Second Year Experience Surveys
- the systematic student evaluation of teaching which is embedded in the University’s quality assurance and enhancement procedures
- student representation on student-staff consultative committees and University committees and student representation via the Students’ Union.
Students may also give feedback more informally and less directly through their participation in lectures and tutorials.
Achieving a dialogue with students which generates constructive feedback relies on ensuring students feel confident that staff are listening to their feedback and using it effectively.