Our helplines are available during normal business hours between: 9:00am-5:00pm Monday - Friday. We aim to respond to your query within 24 hours.
If you are dissatisfied with the level of service from any of our business functions you may write to the Head of Department. You will receive an acknowledgement to a letter of complaint from this department within 5 working days of receipt or we will reply and give an indication that additional time may be required to deal with the matter.
If you are dissatisfied with our enquiry service generally, you may email this department in the first instance.