Estates Directorate

Request Services (Maintenance, Cleaning, Portering etc)

If you need to request an Estates service (see list below), you should contact your nominated Building Liaison Officer (BLO) - these staff are attached to each building/School/Directorate and are responsible for logging all requests on Planon via the web link. This link also allows BLOs to track the progress of, and amend, requests. Your School/Directorate office will have details, if you do not know the name of your BLO.

In an emergency, or in other circumstances where it is not possible to log a service request on Planon, you should contact the Estates Helpdesk by email or by telephone, ext 5152

The Estates Services Quality Commitment¬†sets out the standard services available from the Estates Directorate with regards to maintenance, gardening, portering, cleaning, environmental, security and other services; together with additional services and charges.  The SQC, which has been developed following a consultative process involving representatives from Schools and Directorates, is designed to provide greater transparency in respect of all Estates services and charges.

Typical service requests include:


Additional cleaning requirements, carpet cleaning


 Moving of furniture and equipment between buildings

Environmental Skip disposal; disposal of furniture/equipment
Gardening Plant provision for events; tree trimming

Electrical: power failure, lighting repairs
Plumbing/Mechanical: leaking pipes, overflowing sinks, blocked toilets, heating problems;
Joinery: key cutting, repair/replace locks, repair doors, repair/replace shelving

Portering Equipment hire (blue boards & Gopak tables, room set-up; portering for events)
Security Car park barrier faults, Faults with access control
Other Furniture, lift faults, pest control, painting, replacement carpets, blinds/curtains repair & replacement, tiling, glazing, roof repairs

Please also refer to Estates Services Division for further information.