Request Services (Maintenance, Cleaning, Portering etc)
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If you need to request an Estates service (see list below), you should contact your nominated Building Liaison Officer (BLO) - these staff are attached to each building/School/Directorate and are responsible for logging all requests on Planon via the web link. This link also allows BLOs to track the progress of, and amend, requests. Your School/Directorate office will have details, if you do not know the name of your BLO.
In an emergency, or in other circumstances where it is not possible to log a service request on Planon, you should contact the Estates Helpdesk by email estates.helpdesk@qub.ac.uk or by telephone, ext 5152
The Estates Service Quality Commitment sets out the standard services available from the Estates Directorate with regards to maintenance, gardening, portering, cleaning, environmental, security and other services; together with additional services and charges. The SQC, which has been developed following a consultative process involving representatives from Schools and Directorates, is designed to provide greater transparency in respect of all Estates services and charges.
Typical service requests include:
| Cleaning |
Additional cleaning requirements, carpet cleaning |
| Deliveries |
Moving of furniture and equipment between buildings |
| Environmental | Skip disposal; disposal of furniture/equipment |
| Gardening | Plant provision for events; tree trimming |
| Maintenance |
Electrical: power failure, lighting repairs |
| Portering | Equipment hire (blue boards & Gopak tables, room set-up; portering for events) |
| Security | Car park barrier faults, Faults with access control |
| Other | Furniture, lift faults, pest control, painting, replacement carpets, blinds/curtains repair & replacement, tiling, glazing, roof repairs |
Please also refer to Estates Services Division for further information.
