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- Responsible for the collection of all University debts, with the exception of student tuition and accommodation fees.
- Implement agreed credit control policies and procedures to ensure that University debt is minimised.
- Issue monthly customer debt statements and liaise with Schools and Departments to collect outstanding debt. Follow up statements via relevant communication methods, including telephone calls, emails and written reminders.
- If debt is not collected using internal collection methods, then continue to pursue debt via University solicitors, debt collection agency or small claims court.