Frequently Asked Questions - General

Frequently Asked Questions - General

FREQUENTLY ASKED QUESTIONS

1.Where are salaries?

2.When do I receive my salary?

3.What is my Tax Reference/contact telephone number?

4.I don't have a National Insurance Number how do I get one?

5.I've changed my bank account what, do I do?

6.I have changed my home/work address, what do I do?

7.I have just started but don't have a P45, what should I do?

8.I've lost my payslip, can I get a copy?

9.Why is my pay shown on my P60 different to my basic annual salary?

10.Why is my pensionable pay different from my taxable pay?

11.When do I receive my P60?


1. Where are salaries?

We are on Level 2 of the Administration Building on the Main Site.   The postal address is:

 

Queen’s University Salaries Office

Level 2, Administration Building

University Road

Belfast

BT7 1NN

 

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2. When do I receive my salary?

Staff
This will normally be the last banking day of the month, with the exception of holiday periods e.g. at Christmas.  Please see the weekly QUB Staff Round-Up for details.

Non-Staff
Payments are normally paid the day before QUB staff.

 

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3. What is my Tax Reference/contact telephone number?

Your tax reference shows at the top of your payslip each month:-

Staff: Ref: 916/G62028

Non Staff: Ref: 925/UA28765

HMRC Contact Telephone Number is: 0300 2003 200      

 

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4. I don't have a National Insurance Number how do I get one?

Telephone the Social Security Office 0800 022 4250 to request a National Insurance number.  The address is as follows:-

Conor Building
107/111 Great Victoria Street
Belfast
BT2 7AG        

When you are notified of the number please send the details to the Salaries Office so that any national insurance contributions deducted are credited to your account.

 

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5. I've changed my bank account what do I do?

Changes to bank account details can be made in a number of ways:

  • Via Queen’s online

Log-on and click on ‘Administration’ then ‘Employment Details’ ‘Payroll Details’ and finally, click on ‘E-mail Amendments”.

  • By e-mail

E-mail the general Salaries Office address, salaries.office@qub.ac.uk or any individual within the Salaries Office with your new details.  For security purposes, if you use your QUB staff e-mail account, you must include your staff number.  If you use an e-mail address not associated with QUB, you must include your staff number, National Insurance Number, date of birth and details of your previous bank account.

  • In Person

You can call to the Salaries Office to complete a Bank Account Change form, you must provide a form of photographic ID at the counter.  Our office hours are Mon-Fri, 10.00am – 4.30pm.

  • In Writing

You can complete the form below and send to the Salaries Office at the address above.

Bank Account Change Form

 

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6. I've changed my home/work address what do I do?

Changes to your home address must be made either via iTrent Self Service on Queen’s Online or they can be notified to Personnel.

To change your payslip address, you any of the methods listed above for changing your bank details can be used.

 

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7. I have just started but don't have a P45, what should I do?

If you do not have a P45 – complete the Employee Statement attached to your New Staff Appointment Details form, which you would have received with your letter of Appointment.

 

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8. I've lost my payslip/P60 can I get a copy?

Payslips and P60s are available on Queen’s Online through the iTrent Self Service system. If you do not have access to Queen’s Online you can request one from the Salaries Office.

 

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9. Why is my pay shown on my P60 different to my basic annual salary?

Your P60 shows your taxable pay for the previous tax year.  Taxable pay is normally gross pay (or annual salary) less pension contributions or other tax allowable deductions eg Childcare Vouchers, Park+ etc.

 

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10. Why is my pensionable pay different from my taxable pay?

Taxable pay is normally gross pay less pension contributions or other tax allowable deductions e.g. Childcare Vouchers, Park+ etc., whereas pensionable pay is a total of all items within your gross pay which are pensionable e.g. basic salary.

 

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11. When do I receive my P60?

These are normally issued to you automatically each May and are sent to your current payslip address.

 

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