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Employees who feel listened to are more likely to care more. Employees who care more will provide a better experience to our students. This pledge to put out people at the heart of what we do is central to our People First Strategy at Queen’s.

Our 2019 Staff Survey ran between 29 March and 18 April 2019 and has now closed. Thank-you to all those who took part and helped us to achieve a 64% response rate - that's almost 2,700 people who have had their say about their experience working at Queen's.

Institutional Results and Action Planning

You can now view the Institutional Survey Report on Queen's Online.

Following the publication of the Survey results to all staff on 1 July 2019, Staff Forum members carried out a comprehensive feedback exercise to gather further insights into the results. The Staff Survey Steering Group reviewed the feedback gathered by the Forum and developed an Institutional Action Plan based on this feedback, supported by the Survey results and comments. Visit the Action Planning page to find out what institutional actions we are taking forward based on your feedback.

Local Results and Action Planning

Faculty Pro-Vice-Chancellors/the Registrar and Chief Operating Officer are responsible for Reporting and Action Planning at Faculty/Professional Services level and Heads of School/Directors are responsible for Reporting and Action Planning at School/Directorate level.

You can view the Highlights Reports for your own Faculty or Professional Services at Queen's Online. Follow the links below:

It is recommended that Heads of School/Directors share School/Directorate reports with all staff along with information on how they can take part in Action Planning by the end of August 2019. Action Plans for Schools and Directorates should be produced by the end of October 2019. Action Plans for Schools and Directorates should be produced by the end of November 2019.

  • The 2019 Staff Survey: Background information
    The Staff Survey is your opportunity to tell us about your experience working at Queen’s. It provides the big picture: an insight into 'how' our staff feel in relation to each touchpoint in the Employee Experience, highlighting the positive aspects as well as the areas where we need to improve. It provides an overview of how well we are doing overall, how the Employee Experience has changed over time, and how Queen's is performing when compared with other institutions within the sector.

    As part of our People First commitment to become a true listening organisation, we ran our Staff Survey again from Friday 29 March 2019 until Thursday 18 April to give all of our staff the opportunity to have their say about working at Queen's. Our 2019 Staff Survey is now closed with a high response rate of 64% – that’s almost 2,700 of you who took the opportunity to have your say.

    The Survey was administered by an independent research agency, ORC International on behalf of Queen’s University. The information that respondents provided in response to the Survey is strictly confidential and can in no way be traced back to you individually by anyone within Queen's.

    Additional support for staff

    If you have questions about the Survey, you can access our Frequently Asked Questions. If you are still unsure about any aspect of the Survey process, please contact your Staff Forum Representative who should be able to help. You can also contact Have Your Say by email with any queries.

  • How were Survey results reported and shared with staff?

    • 28 May: Headline institutional results shared with the University Executive Board.
    • 3 June: Headline institutional results shared with all staff via email and on the staff survey webpages.
    • Mid-June: Staff Survey Steering Group and Staff Forum meet. Institutional areas for action agreed.
    • End of June: Institutional action areas shared with all staff via email and on the staff survey webpages.
    • End of June: Detailed results for Faculties, Professional Services, Schools and Directorates made available to the Faculty Pro-Vice-Chancellors and Registrar & Chief Operating Officer.
    • July onwards: Faculty PVCs and RCCO responsible for disseminating Faculty/PS level results with all relevant staff and will be responsible for co-ordinating the action planning process at Faculty/PS level.
    • July onwards: Faculty PVCs and RCCO responsible for disseminating School/Directorate results to the Heads of School and Directors who are responsible for sharing results and beginning action planning at a local School/Directorate level.
  • Who are the members of the Staff Survey Steering Group?
    Brian Parkes Chair, Member of UEB, Director of People & Culture
    Marion Matchett Senate Representative
    Damien Toner Professional Services Representative
    Professor Robin Hickey AHSS Representative, Head of School, School of Law
    Shannon Caldwell EPS Representative, Project Manager
    Dr Robert (Bobby) Graham MHLS Representative, Reader, School of Biological Sciences
    Dr Kathryn Boyd Staff Forum Representative, Market Insight Manager, MRCI
    Dr Fabian Schuppert UCU Representative, Senior Lecturer, HAPP
    Laura Lynch Head of Organisational Development, People & Culture
    Amy Miscampbell Staff Engagement Manager, People & Culture