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People First


"We will create an environment where all employees are enabled to take responsibility for improving their own development."

Our new Learning for All programme offers a range of personal and professional learning opportunities available for all staff without restriction that are designed to enhance your skills and enable you to develop effectiveness in your current role while also preparing you for career progression.

We have moved from the traditional one-two day courses to more easily accessible half-day sessions. The programme is repeated three times per year giving allowing staff to attend at a time that suits their needs. The diverse sessions on offer will enhance your skills, enabling you to develop effectiveness in your current role – and prepare you as your career progresses.

You can view the current schedule of courses below and register to attend via iTrent Self-Service

Course Schedule: Learning for All

  • Collaborative Teams

    This workshop will encourage you to look beyond an individual focus on achievement in the workplace and examine how highly collaborative teams can drive new insights into work problems, offer support and achieve more when performing effectively. You will develop a deeper understanding of the benefits of team working, alongside an appreciation of the deliberate efforts required to develop effective teams. You will consider the common characteristics of an effective team member and the barriers encountered by teams when trying to work in a successfully cohesive manner. You will have the opportunity to reflect on the strengths you bring to the teams you work in and identify areas for personal development, sources of support and actions plans to address the same.

    Date: 8 January 2020

    Time: 9.30am - 1.00pm

  • Creativity and Innovation

    In an ever changing environment it is essential to be able to apply creativity and innovation to problems to effect real change and move away from ‘this is how we have always done it.’ This interactive session will encourage participants to think differently to produce novel ideas and solutions and apply models and techniques to support creativity and innovation. This session will encourage delegates to understand problem solving as a process and will introduce tools and techniques that result in creative and innovation solutions.

    Date: 4 February 2020

    Time: 9.30am - 1.00pm

  • Presenting with Impact

    For many of us, the key to finding the confidence to present with impact comes from being well prepared and practiced. This workshop will develop your ability to present with impact, clarity and confidence, which are all essential to communicating and creating impact. Whether in a meeting or in a more formal presenting situation, the ability to engage your audience, communicate your message and present yourself is a skill that can always be developed. This workshop will provide an opportunity to review your true impact and build on your current skills. You will also get the chance to design and deliver presentations on the day with feedback from your fellow colleagues and facilitator.

    Date: 19 February 2020

    Time: 9.30am - 4.00pm

  • Responding to Change

    Change is not only inevitable, it is now expected and essential to enable organisations to rise to challenges and realise potential for both the organisation and its staff. The impact of change affects individuals differently and how each of us respond to one change will differ. To equip you to better understand how and why you respond to change as you do, this workshop will explain the need for change, the stages of change we as individuals experience and explore how you develop your own resilience to change.

    Date: 26 February 2020

    Time: 9.30am - 1.00pm

  • Conflict in the Workplace

    This session will build your skills and confidence in being prepared to deal with conflict in the workplace should this arise. The session explores the nature of conflict in organisations, the reasons for conflict and how you can apply strategies for understanding conflict and resolving it. Note: This session does not focus on formal processes for resolving conflict in Queen’s which may include raising grievances or accessing mediation, but aims to develop personal skills which can be applied in practice.

    Date: 4 March 2020

    Time: 9.30am - 1.00pm

  • Business Writing

    This programme is designed to help anyone who needs to write business letters, short reports, memos, emails etc. in a more effective an impactful way. The course aims to help you clearly communicate through the written word. At the end of the course you will understand the need to write Accurately, Briefly and Clearly. You will be clear on the different structures used in writing. You will be aware of the need for Plain English and be practised in its use. You will learn to use language more effectively - for the reader to be able to quickly read and understand the message. You will understand some tools for editing.

    Date: 9 March 2020

    Time: 9.30am - 1.00pm

  • Developing Influence

    The ability to influence through personal impact and develop effective influencing skills are essential in today’s workplace. Whether encouraging consideration of alternative approach, a proposition to add long term value or challenging the status quo, the ability to achieve more through credibility and trust-based relationships is key. In this workshop you will consider the competencies and skills to develop strategies for influencing effectively at different levels.

    Date: 20 March 2020

    Time: 9.30am - 1.00pm

  • Communicating Effectively

    This workshop aims to enhance understanding of your preferred communication style and how you can communicate with more impact. You will explore the benefits of effective workplace communications and develop awareness of your own communication style. Equipped with this understanding you will explore how to identify others’ styles. You will have the opportunity to undertake a self-assessment to understand your communication style and how to best use this knowledge. You will also explore the concept of Emotional Intelligence and the power of assertiveness in effective communications.

    Date: 26 March 2020

    Time: 9.30am - 4.00pm

  • Developing Potential Through Mentoring

    Mentoring is a critical skill and is a huge benefit for the development of an organisation and its employees. In a world driven by the need for innovation, creative thinking and accountability, mentoring can have a positive impact on both the mentor and mentee. This workshop seeks to provide a deeper understanding of how mentoring can be implemented and used effectively.

    Date: 21 April 2020

    Time: 9.30am - 1.00pm

  • Effective Projects

    Projects are a common element of every organisation however the success of projects relies on the ability of projects teams to be able to work together to deliver projects effectively. This workshop will explore how projects develop, how they are controlled and monitored and also how project teams identify risks and plan to minimise the impact should the risks arise.

    Date: 22 April 2020

    Time: 9.30am - 4.00pm

  • Difficult Conversations

    Having the courage to have effective, difficult conversations is the key to achieving a successful outcome from those situations. These conversations can vary greatly from personal to performance issues, however the approach and models covered in this workshop to support the formulation of conversations can be used in all scenarios. The workshop will examine why preparation is key to having successful courageous conversations and provide you with tools and practice to hone these skills.

    Date: 29 April 2020

    Time: 9.30am - 1.00pm

  • Planning My Career Development *New

    This session aims to support staff to engage in pro-active career planning. Participants will gain resources to assess ‘where are you now?’, consider how their career might develop, and begin the steps towards structuring a plan to support their career development.

    Date: 31 March 2020

    Time: 9.15am - 12.30pm

    Date: 20 May 2020

    Time: 9.15am - 12.30pm

  • Interview Skills for Interviewees *New

    This session aims to support staff who may need to prepare as an interviewee. In order to support career development and progression, some staff may need to better understand what might be expected at an interview and how to prepare to perform well as an interviewee. Please note: this is a general skills development event with an external facilitator. Participants will not receive individual advice for specific posts in Queen’s or elsewhere.

    Date: 30 April 2020

    Time: 1.30pm - 4.45pm

    Date: 10 June 2020

    Time: 9.15am - 12.30pm

  • Work Smarter

    You will develop a toolkit for time management and apply key skills to your current working style and practice, to improve your current productivity and personal effectiveness. You will consider what personal effectiveness means for you, your mind-set around focus and prioritising and the importance of planning and structure. You will have the opportunity to reflect on your own strengths and development areas with regard to making the best use of your time and you will be able to identify what barriers exist to getting through your list.

    Date: 23 January 2020

    Time: 9.30am - 1.00pm