Information Services

Subject Areas (A-Z) 
Administrative Systems | Bookings | Buying | Conference Support | Email | Equipment | Faults | File Management | Forms | Language Support | Library | Media Services | MS Office | Network | Queen's Online | Remote Access | Research | Security | SharePoint | Software | Staff Briefings | Student Computer Centres | Teaching | Telephone Services | Training | Web | Wireless

Administrative Systems

• Get Access to Staff Administration Systems e.g. Absence, Electronic Post Approval etc?
• Get Access to Student Administration Systems e.g. Quiet Man, Module Proforma etc?
• Get Access to Financial Administration Systems e.g. QFIS etc?
• Get Access to Facilities and Services Administration Systems e.g. Timetabling and Room Booking, Parking Permits etc?

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Bookings  

• Book Audio Visual/IT Labs?
• Book an IT Course?
• Book a High Performance Computing Course?
• Book a Language Course?
• Book a Library Course?
• Book Audio Visual Equipment?  
• Book the Video Conferencing Facility?
• Book the Personal Response System (Interactive Voting System)?

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Buying

• Buy a Computer?
• Buy the Dreamweaver Web Authoring Tool?
• Buy a Printer?
• Buy Computer Consumables?
• Buy Print Credits?
• Get Advice on Buying Software and Licences?
• Find out more about the Computer 'Shop'?

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Conference Support

• Produce Posters?
• Get a Video/Audio Recording of the Conference?
• Stream the Conference using various Digital Formats?
• Book Audio Visual Equipment? 
• Book the Video Conferencing Facility?
• Book the Personal Response System (Interactive Voting System)?
• Get Help when Setting up and Using the Equipment?

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Email

• Apply for an Email Account?
• Deal with Spam or Junk Mail?
• Share Calendars?
• Find out about MS Outlook Exchange?
• Set-up an Out of Office/Vacation Email Message?
• Back-up my MS Outlook Email Messages?
• Get Emergency Access to an Absent Colleagues Email Account?
• Find out more about MS Outlook Training Courses?

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Equipment

• Buy a Computer?
• Buy a Printer?
• Dispose of Computer Equipment?
• Find out about Workstation Health and Safety issues?
• Configure my PC to Save Electricity?
• Configure a Smartphone or PDA? 
• Use my Wireless Laptop in Queens?
• Find out about the Personal Response System (Interactive Voting System)?
• Find out about Borrowing/Using Audio Visual Equipment?

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Faults

• Report a Fault on my PC?
• Report a Network Fault?
• Find out if there is a problem with an IS Key Service?
• Report a Fault with Audio Visual Equipment?

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File Management

• Back-up my Files?
• Access my Files on my Shared Drives from Home?

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Forms

• Register Online for an IP Address (Network Address)?
• Register to use Remote (dial-in) to access the QUB Campus Network (e.g. from home)?
• Register for an Email Account?
• Register for an Email Account (DHSS personnel involved in the teaching of QUB students)?
• Register for an Email Account (DHSS personnel involved in research at QUB)?
• Register for an Email Account (DHSS secretarial staff working for QUB academic staff)?
• Access the Email Mailbox/Computer Files of a Staff Member during Absence?
• Register to use SIS?
• Register to use Impromptu?
• Register to use the Admissions System?
• Register to use the Computing Facilities in the Open Access Centre (Room 1021 David Bates Building (DBB))?
• Register to use the Computing Facilities in the Student Computing Centres (SCCs) (Staff)?
• Register to use SPSS (DHSS staff who are carrying out work for the University)?
• Create a Web Form using FormMail?

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Language Support

• Find out about the Language Courses offered by the Language Centre?
• Get Text Translated or Interpreted?
• Get Cultural Awareness Training? 
• Find out more about the Language Centre's Services and Faciltiies?

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Library

• View Online Resources by Subject?
• Access the Library Catalogue?
• Find out about Refworks?
• Find out the Name of my Subject Librarian?
• Access the Library Catalogue if I have installed Service Pack 2 in Windows XP (pop-ups blocked)?

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Media Services

• Find out about Borrowing/Using Audio Visual Equipment?
• Book Audio Visual Equipment?  
• Report a Fault with Audio Visual Equipment?
• Book the Video Conferencing Facility?
• Find out about the Lecture Recording Service? 
• Book the Personal Response System (Interactive Voting System)?
• Get Help when Setting up and Using the Equipment?
• Get Help with Video Production?
• Get Help with Digital Production?

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MS Office (Word, Excel, PowerPoint, Access, Outlook)

• Find out about Training Courses in:
  • Word-Processing
  • Excel Spreadsheets
  • PowerPoint Presentations
  • Access Databases
  • Outlook Email
• Find out what's new in Office 2007?

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Network

• Connect to the Network from my room in the Halls of Residence (QUBresnet)?
• Register Online for an IP Address (Network Address)?

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Queen's Online

• Find out about the Queen's Online Virtual Learning Envirnment (VLE)?
• Get Training and Support for e-learning?
• Login to Queen's Online?
• Register Modules for Queen's Online Learning and Teaching?
• Download the Queen's Online VLE Training Manual?
• Contact the VLE Support Team

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Remote Access

• Work from Home:
  • Webmail
  • Netstorage
  • Citrix
  • Dial Back
  • FTP

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Research

• Find out about High Performance Computing (HPC)?
• View a list of HPC Training Courses?
• Access the Research Zone?
• Find out about ResearchResearch (Worlds Leading Publisher of News and Information for the International Research Community)?
• Find out about Research Software i.e. My Research, PFACT etc?
• Find out about Large Scale Plotting?
• Find out about Web Hosting?
• Contact the Research Support Team?

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Security

• Protect my PC at Work?
• Protect my PC at Home?
• Deal with Spam or Junk Mail?
• Stop Pop-up windows on my Screen?
• Use Windows Update?
• Get Advice on Firewall Software for Home?
• Lock my Workstation?
• Get a New Password?
• Get Advice on Secure Passwords?
• Find out about Storage and Back-up?
• Create User Accounts and Change Passwords (Windows XP)?    (QUB Only)
• Modify Folder Access (Windows XP)? (QUB Only)
• Relocate the 'My Documents' Folder (Windows XP)? (QUB Only) 

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SharePoint

• Find out about SharePoint?

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Software

• Acquire Software for my PC?
• Find out what Software is Available for Home Use?
• Buy the Dreamweaver Web Authoring Tool?
• Find out about the Computer 'Shop'?
• Get a Complete A-Z List of Software?

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• Find out about the IS Staff Briefings?
• Access the Administrators and Senior Clerical Staff Archive?
• Access the School Managers Archive?

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Student Computer Centres (SCCs)

• Register to use the Computing Facilities in the Student Computing Centres (SCCs) (Staff)?
• Find out if any PCs are available in the SCCs? 
• Find out the Locations of the SCCs?
• Find out the Opening Hours of the SCCs?

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 Teaching

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Telephone Services

• Find out about Phone/PDA Services?
• Configure a Smartphone or PDA?
• Download the Voicemail User Guide?

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Training

• Find out about:
  • ICT and Multimedia Skills
  • Flexible Training Solutions
  • ECDL/ECDL Advanced
  • Library and Research Skills
  • Administrative Systems
  • Learning and Teaching Skills
  • Language Support
  • Training Consultancy
• Get Training and Support for e-learning?
• Download the Queen's Online VLE Training Manual?
• Book an IT Course? 
• View a list of High Performance Computing Training Courses?
• Download the CMS Training Manual?
• Find out about Learning a Language? 
• Get Cultural Awareness Training?

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Web

• Access the Content Management System (CMS)?
• Download the CMS Training Manual? 
• Buy the Dreamweaver Web Authoring Tool?   
• Create a Web Form using FormMail?
• Find Content on QUB Web Sites using Google Search?
• Apply for a University Web Site?
• Find images of Queen's for a Web Site?

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Wireless

• Use my Wireless Notebook (Laptop) in Queens?
• Find out the Wireless Hotspots on Campus?

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