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Reporting a Fault

The purpose of the fault handling system is to resolve problems encountered by customers in their use of the network facility.

Information Services will take all measures, commensurate with the available resources, to maintain the reliable transportation of information to/from all systems connected to the Campus Network.

In the event of the failure of network access, the user should report the fault to the Fault Desk on extension 6110 and give an accurate description of the failed session.

All problems are regarded as important and will receive a swift response appropriate to the level of criticality to the business of the University. A fault number will be assigned to each problem and an initial diagnosis communicated to the customer.