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Welcome to Information Services at Queens.  Let us help you get started using IT effectively!

Getting Started Toolbox

Getting Help

The links below will get you quick and easy access to the support you need.
  • The IT Service Desk will provide advice and support for all IT related services
  • The Status of Key Services displays information of any service interruption
  • Registration Forms for access to key services
  • Check out our  and Twitter Icon‌ accounts for the latest news from Information Services!

IT Training

For details of IT Training, visit the IT Training Courses section.   If you require further information, email the IT Training and Assessment Unit directly.

Specialist training is also available:


IT for Teaching

The following sections outline the facilities and services offered by Information Services to support the use of blended learning at Queen’s:

IT for Research

Research Information Services support for research is provided by Subject Librarians and specialist research computing staff. A range of services are provided from the exploitation of the Library Special Collections to support for the use of specialist computing hardware and resources.

The Research Support division offers academics access to a range of high performance computing systems.

IT for Administration

Information Services provides technical support and systems development for users of the University’s core administration systems. 

  • For access to these systems it is best to contact the owner of the system directly
  • Visit support information for training courses, manuals, helplines and websites

Some of the systems require software to be installed on your machine while others use Queen’s Online (If the system is not displayed as a link on your Queen’s Online homepage, email   

All systems require authentication either through Queen’s Online or through a separate Username/Password. 

Many of the systems require the user to be nominated by their department.

Last updated: April 2016