Information Services

New Staff

Getting Started

Information Services (IS) is keen to support all new staff arriving at the University.  This web page (together with the 'IT Quick Start Guide', given out by Personnel) have been produced to help new staff get started with IT and access the highest quality information services and resources required to carry out research, education or administrative activities in an effective way.

Note: This web page deals specifically with IT and does not cover the Library.  However, the Library also provides a wealth of online information for staff and students.

The McClay Library
The majority of Information Services staff are located in The McClay Library, which is one of Northern Ireland's newest landmark buildings. The McClay Library was officially opened in July 2010 by one of Queen’s most famous alumni, Nobel prize-winning poet Seamus Heaney.

Your First Steps!

- Staff Number – Staff Smart Card
- Passwords
- Register your Computer
- Setup your Computer
- Implement Good IT Practices
- Email Services
- Sharing Calendars
- University Web Pages
- Workstation Health & Safety
- Telephone Services
- Working Out of Office
- Getting Started Checklist

Atrium in The McClay Library
The IT Helpdesk, Computer Shop, Media Services and Language Centre Helpdesks are located along the atrium in The McClay Library.

Getting Help

- How to Get Help/Report a Fault
- Status of Key Services
- How do I…?
- The Computer 'Shop'
- IT Purchases, Maintenance & Disposal

Computing Facilities in The McClay Library

Queen’s Online

- What is Queen's Online? 
- Personal Queen's Online Applications 
- General Queen's Online Applications 

Wireless in The McClay Library
The majority of Information Services staff training courses take place in The McClay Library.

IT Training

- Training Needs Analysis 
- IT & Multimedia Skills Training 
- Flexible Training Solutions 
- ECDL/ECDL Advanced 
- Library & Research Skills Training 
- Administrative Systems Training 
- Learning & Teaching Skills Training 
- Learning a Language

Flexible Teaching Space and Express Terminals in the Peter Froggatt Centre (PFC)
The large Flexible Teaching Space, in the Peter Froggatt Centre (PFC), supports different modes of teaching and learning. Express Terminals are also available in the PFC foyer for staff and student use.

IT for Teaching

- Central Teaching Facilities
- Virtual Learning Environment (VLE)
- Developing Educational Resources
- Interactive Lectures
- Online Student Assessment
- Making Best Use of IT for Staff & Students 
- Student Computing
- IT Facilities for Students/Staff with Disabilities
- Language Support
- Library Support

Study Areas in The McClay Library

IT for Research

- Research Services
- Research Software
- High Performance Computing
- Research on the Web
- Research Support

Student Breakout Areas in Elmwood Learning and Teaching Centre (ELTC)
Elmwood Learning and Teaching Centre offers computer teaching labs, seminar rooms, groups study areas, student breakout areas etc

IT for Administration

- Administration of Students
- Administration of Teaching
- Financial Administration
- Facilities & Services Systems
- Administration of Research
- Administration of Staff

C.S. Lewis Reading Room in The McClay Library

Policies & Procedures

To assist staff and students, Information Services have drafted a set of security policies.  Staff and students should be aware of these policies and also their responsibilities. 

The University has a policy of monitoring Internet and other computer activity to ensure compliance with these security policies. 

Please visit the Information Services useful contacts page if you have any further queries.