Accessing the Service
If you have an IT query or would like to report an IT problem:
|Use the Online Computer Helpdesk in Queen's Online. Log your problem online using Heat Self Service (HSS). Note: This is for Staff Only! Download the HSS User Guide to find out more about the service (pdf file - 12 pages)|
|Phone ext: 3760. Computer Helpdesk staff can be contacted during opening hours (9.00am to 5.00pm). Note: Outside opening hours, leave a query on the Voicemail service or email firstname.lastname@example.org|
|Email email@example.com. Note: You must use your Queen's email address when sending a message to Advisory. Non Queen's email is filtered to the junk mail folder|
|Visit the Computer Helpdesk|
The Computer Helpdesk is located on the ground floor of the McClay Library (Google Map). It is open Monday to Friday from 9:00am to 5:00pm. During opening hours two User Support technicians are present to advise users who contact the Helpdesk in person or by phone. A third technician responds to queries entered through email. Note: Outside opening hours, leave a query on the Voicemail service (ext: 3760) or email firstname.lastname@example.org
All problems are recorded in the Heat database so that it can be tracked. The system requires your staff or student number so please make sure that you have it available.
Note: Staff meetings are held between 12:00 and 13:00 on the second Tuesday of each month. The Helpdesk will be unattended at this time, although messages may still be left on voicemail.