The Computer Helpdesk Team have an important role within Information Services.  From helping to get your computer set-up, to assisting with your everyday IT requests/queries, the Team are available to support your IT needs, while working or studying at the university. 

As well as supporting staff and students in person, by phone and by email, the Team also provide additional online support in the form of:

• Registration forms e.g. for a new email account, for an IP address to connect to the Queen's network etc.
• Current status information on key services e.g. warnings about service interuptions
• Useful quick reference 'how do I...?' guide
• Information to support the IT needs of staff/students with disabilities
  
  

Forgotten your password?  Students/staff who have forgotten their passwords can have them changed at the Computer Helpdesk, ground floor of the McClay Library. For security reasons, student and staff cards must be shown to verify that a genuine request is being made by the person entitled to make it.