Information Services

Printing, Copying and Scanning

When you first attempt to print a PDF you will see "Potential Printing Problems Detected" message?" It is essential that you select “Print my job anyway” & “Do not show this again”. If you experience any further problems go to http://helpx.adobe.com/acrobat/kb/quick-fix-print-pdf-image.html for Advice.

About the Service

Information Services (IS) provides printing, copying and scanning facilities available in full colour and black & white (mono). These multifunctional devices (MFDs) are available in all student computing areas. The devices operate on a pre-pay basis: sufficient credit must be available on your Queen's Smart Card before you can use any MFD. All MFDs can print in either A4 or A3 paper sizes and double or single sided; hole punching and stapling are also available. To use the service, you will need:

  • your University (ID) Smart Card AND
  • credit in your Smart Card account

Visitors can purchase a temporary card or visitor printing card at the temporary card machines or cash uploader machines in each of the libraries.

Guides

 

      Watch our quick video guide to printing at Queen's or check out our guide to 

Printing

One or more documents can be sent to print from any computer and are stored in your personal queue for up to three (3) hours.

Card Reader               You can print from any MFD on campus once you have inserted your smart card into the card reader. You should then follow the instructions on the display. You can then select which document(s) to print. Key settings to note:
  • Mono (Black & white) default settings are to print double-sided
  • Colour default settings are to print double sided and in colour

    Watch our quick video guide to printing.
 
Paper type Size  Single-sided  Double-sided 
Mono (Black & White) A4 5p 10p
Colour A4 20p 40p
Mono (Black & White) A3 10p 20p
Colour A3 40p 80p

Copying

Items can be photocopied within the copyright restrictions displayed at the MFDs. You can copy on any MFD on campus once you have inserted your smart card into the card reader. You should then follow the instructions on the display.

Paper type Size  Single-sided  Double-sided 
Mono (Black & White) A4 5p 10p
Colour A4 20p 40p
Mono (Black & White) A3 10p 20p
Colour A3 40p 80p

Scanning

Items can be scanned within the copyright restrictions displayed at the MFDs. Scanned items are sent to an email address of your choice or to a USB pen drive. You can scan on any MFD on campus once you have inserted your smart card into the card reader. You should then follow the instructions on the display. This is a free service (but you need to have some funds on your card for this to work). Check out our guide toScanning Using the MFDs.pdf.

Poster Printing – Large Format Plotting

Large Format Plotting  (e.g. for poster production) 

  • Please submit the poster for printing at least 3 working days before it is required: Email posters@qub.ac.uk (please include your staff/student number). There is a financial penalty for requests less than 3 working days.
  • We can plot: PowerPoint, PDF, postscript, encapsulated postscript, docx, psd, jpeg, gif, png and tiff.
  • We cannot trim the output to size or laminate the output. 
  • When collecting the plot, please bring a tube, to provide added protection. We do not supply these containers.
  • Posters will not be given out until payment has been received.
  • Payment can be made for specialist colour printing at the  in the McClay Library, (methods of payment: Smart Card or Departmental Project Code)
  • Costs
Paper typeSizeCost
Satin-finish photo A0 or A1   £15
Satin-finish photo A2     £8
Same Day Service £30
Next Day Service £23

Specialist Printing

 Specialist Printing 

  • Please submit your request at least 3 working days before it is required: Email posters@qub.ac.uk (please include your staff/student number)
  • We can print: PowerPoint, PDF, postscript, encapsulated postscript, docx, psd, jpeg, gif, png and tiff.
  • We can laminate the output, if required
  • Prints will not be given out until payment has been received
  • Payment can be made for specialist colour printing at the  in the McClay Library, (methods of payment: Smart Card or Departmental Project Code)
  • Email posters@qub.ac.uk your attachment. Please detail paper type, size and date by which the output is required. Your staff/student number & contact phone number is also required. 
  • Costs
Paper type Size  Cost
Glossy Colour A3 55p
Glossy Black & White  A3 25p
Glossy A4 40p
Soft sheen A4 35p
Transparency A4 60p

Also: Laminating pouch A4 - 11p and A3 - 38p

Please note – If you try to print transparencies or labels on an MFD please aware that the incorrect type of transparencies or labels can result in significant damage to the MFD. This is not covered under the University’s support contact and users or departments will be held responsible for the full cost of repairs.

Printing via the Web

 

You can now print from your own wireless laptop or via your home computer to any of the printers in the Student Computer Areas including The McClay Library. Note: The laptops available for borrowing in the libraries access printers in the same way as the normal desktop systems where you select the printer you want from the list that is offered.

   How it Works

You use a web browser, such as Internet Explorer, to interact with the Campus Printing Service (CPS). In the URL field, enterwww.qub.ac.uk/webprint/. You should bookmark this for future reference.

Note: A status window will keep you apprised of the status of your request, and prompt for additional information if necessary. You should leave this status window open until your request is complete.  The service will guide you through a simple process of:

   Identifying Yourself
  • When you select the Print option from the opening screen, you will be prompted for your Login ID and your password
  • Enter your student number and Queen’s password in the appropriate boxes, and click on Log In
   Choosing a Printer
  • Click on the name of the printer which is suitable for your needs: mono or colour, and location e.g. qub-mcclay-mono specifies a black and white printer in The McClay Library
   Picking a Document to Print
  • You can type in the full filename, including drive and directory, but you will probably find it easier to click the Browse button and find your file
  • When you locate the file, double-click on the name to select it
  • Enter values for the number of copies and the page range, or leave these blank for the default of a single copy of the entire file
  • When you are satisfied with you settings, click on the Submit button
   Setting Print Options
  • You may now be able to change, Paper - for the paper size, Duplex - to specify that you want e.g. double-sided printing and Orientation - to print e.g. as Landscape
  • Click on Continue when you are satisfied with the settings. You will see a screen showing that the job is being submitted
   Approving the Print

A screen will be displayed showing details of the print job and, in particular, what it will cost. At this stage, you can choose to Cancel or Submit Job to Printer. By selecting the latter, you are confirming that the printing should proceed and you will see a Job Completed message. Even at this point, you can decide not to print the job – see Using a Print Management Station section below.

The screen will offer 3 options:

  • Log Out: If you have no more print jobs, be sure to log out to protect your account
  • Another Job: Print another document to the same printer
  • Another Printer: Print a document to a different printer
   Using a Print Management Station

The Print Management Station (PMS) allows you to manage print jobs that you have previously submitted using the CPS.

Note: A print job will be removed from the print queue 2 hours of being submitted, so you must physically print the job within that time. Otherwise, you will have to repeat the steps in How It Works section above.

  • Place your student card in the print management station connected to the printer you wish to use.  The card can be placed either way round but, in order to avoid wear, you should keep your picture to the outside
  • On the small screen, you will see your print jobs displayed one at a time
  • If you wish to print a job, click OK
  • If you have more jobs waiting to be printed, the screen will show the next job
  • If you decide not to print a particular job, click Stop rather than OK. This means that the job will not be printed but it will not be deleted either, that is, until the 2 hour limit is reached. This can be useful if you try to print jobs but need to add funds to your card. You can add the funds and return to the PMS to print outstanding jobs

If you get a message to tell you that you have insufficient funds, you will need to top up your card by either the cash upload machines or via My Smart Card in Queen's Online.

Support for Printing

Computer Assistants are based in a number of computer labs throughout campus and they are available to support staff/students when using the black and white and colour printers in the labs. For staff each unit has its own Print Champion who provides support.

Staff/students should also be aware of the useful printing tips on notices beside the printers e.g. there is advice when printing a Word document or a PowerPoint presentation, printing back-to-back and printing two pages to one page, to help save money. 

For more advice on printing using PowerPoint please refer to Focus on PowerPoint printing

If you have any other queries about printing, contact the IT Service desk.

Last updated April 2016