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Frequently Asked Questions

Note: A comprehensive list of frequently asked questions is available on the SharePoint Training Site.

What can I do to stop being prompted for my username and password all the time?

Internet Explorer, Google Chrome and Mozilla FireFox users should follow the quickand easy steps in the 'Preventing Multiple Logins' document (pdf file - 4 pages).  This document shows you how to add SharePoint sites, as Trusted sites and this should improve your SharePoint experience when working on SharePoint sites.  Important Note: You should not prevent multiple logins on a laptop or any other form of mobile device, just in case the laptop is lost or stolen!

Why is SharePoint so slow?

If you are using Windows 7 and the VLE is very slow, you may need to switch off IE8 / Tools / Internet Options / Connections / LAN settings / Automatic configuration.

Note: To download pdf files, you will require Adobe Acrobat Reader on your computer.  This software can be downloaded from the Adobe website.

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