Following the migration of staff email accounts to Exchange Online, we intend to migrate our generic email accounts over the next few months.
Shared mailboxes allow several users to view and send mail and share a calendar in a common mailbox.
Shared mailboxes have a number of advantages over the current system:
Before the generic account is converted, we will send an email asking for details of the users require access, and these users will be assigned permissions for the account during the conversion process. If any users need to be added or removed from the account, this can be requested through the IT Service Desk.
The IT Service Desk will need to assign permissions to your account so that you can access a shared mailbox. To request this, open a support call with the IT Service Desk stating which mailbox you require access to. You can open a support call at https://www.qub.ac.uk/directorates/InformationServices/Services/ITServiceDesk/
You can contact the IT Service Desk for assistance. More information is available at https://www.qub.ac.uk/directorates/InformationServices/Services/ITServiceDesk/
Last updated: 27 Jan 2020
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