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Frequently Asked Questions

Detailed information about using your smart card is via Accessing the Service. Information about acquiring a student experience bursary is described in the FAQ section of the University's Student Finance pages

FAQs

Click titles below to expand each section

What services can I pay for using my Student Smart card?

Services include printing, photocopying and Library fines. You can also use your card in the Students’ Union Shop, the Welcome Centre, the Computer Shop in The McClay Library and for food in all catering outlets.

If you receive a Student Experience Bursary, you can use your Smart Card for:

  • Purchase of Books
    • Books can be directly purchased in the pop up Blackwell’s store in the Students’ Union; Alternatively books can be ordered on line at: www.blackwell.co.uk/jsp/welcome.jsp?partner=A1052 
    • Books can either be purchased using a debit/credit card, or reserved and paid for
      using the bursary or personal cash purse on your student card. You can do this by using one of the kiosks in the McClay, MBC, Medical Libraries or the Students’ Union Foyer. Note: These kiosks can still be used to pay for library fines.
  • Payment in the PEC, QFT, the Language Centre (The McClay Library), Careers (Student Guidance Centre), ECDL, Computer Shop (The McClay Library) and certain ‘educational’ items in the Students’ Union Shop.
  • Money from the bursary purse can be transferred to the Print & Copy purse to enable it to be used for printing and photocopying. You can do this using the Smart Card application on Queen’s Online. Note that the card will be blocked for 15 minutes while this transfer takes place.

How do I gain access to my Student Experience Bursary?

If you are eligible to receive it (The University will receive confirmation from the Student Loan Company), the Student Experience Bursary will then be added automatically to your smart card – Student Experience Bursary Purse.

How can I keep track of how much I have in my Student Experience Bursary purse?

When you insert your smart card into a card reader attached to a bursary reader, it displays any balance you have in your Bursary Purse. If you do not have any funds in your Bursary Purse, then it displays any balance in your Personal Cash Purse - the value for the Bursary purse will be preceeded by 'Subsidy'.

You can also press the “?” key on the reader to toggle between the display of your Bursary Purse balance and your Personal Cash Purse balance.

What happens to any money remaining in my Student Experience Bursary purse?

Any unspent money on your Bursary will remain on your card for use in the next academic year. For students that will not be returning, any unspent money on the Bursary is transferred to the Student Hardship Fund.  You will not be able to spend any money on your bursary once you have graduated.

What happens if my circumstances change after I receive my smart card – for example, if I change course?

If your circumstances change which require you to be issued with a smart card, then a new card will be printed for you. Typical reasons that require a new card to be printed are

  • Your name has changed
  • Your card expiry date is incorrect
  • You have changed course

How do I add funds to the my smart card, for example for printing?

Using a credit or debit card you can add money to your smart card. Go to Queen's Online (www.qub.ac.uk/qol) and then in the Smart card area click on Add Funds. Follow the instructions on screen.

I don’t like the photograph on my card, can I get a new picture?

Students can get a new card printed (at a charge) if they are unhappy with the current photograph. You should go to the Student Guidance Centre if you want your card re-printed for any reason. The Student Guidance Centre (SGC) is located above the Ulster Bank on University Road.

When I put my card into a reader it displays 'Card not responding' - what do I do?

You should take your card to the Student Guidance Centre and have it replaced. The Student Guidance Centre (SGC) is located above the Ulster Bank on University Road.

I would like to pay part of my Library Fine using the money in the Personal Cash Purse?

You should go to the issue desk and pay the difference between the combined value in your personal cash and print and copy purses and the value of the fine. Once this part payment has been made you can then pay the rest of the fine using one of the fines
terminals.

I have completed my study at Queen's and have money still on my Smart Card - how can I spend this?

Students are advised to run down the value on their print and copy purse, all purses, in their final year as it is not possible to provide a refund mechanism.