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Video Conferencing

The service is for - Staff

Service Description

Video Conferencing

Video Conferencing (VCon) is a modern communications tool that can save time and money, and can support a Carbon Management agenda. It can also remove uncertainties due to inclement weather.

Most universities and large companies have VCon facilities so it has become a viable alternate to physical meetings. Universities have started to use VCon to support:

  • Staff recruitment
  • International and PG student recruitment
  • Business meetings
  • Distributed research groups
  • Distributed teaching
  • Student Viva meetings
  • Technology transfer

VCon can be delivered over the Internet or ISDN. Internet sessions do not incur call charges, and can offer high quality video and audio, band width permitting. ISDN based VCon is still used by some companies who lack full Internet access. ISDN uses at least 2 telephone lines (and in some cases up to 6 to get high quality video). This will incur calls charges which will be passed on to the end user. Our technical support team can advise on the cost of planned ISDN sessions.

VCon facilities are available in the Peter Froggatt Centre and the McClay Library. 

AVS are currently piloting a standards based desktop option, which will permit a user to participate directly from their computer to a professional vcon setup.

If would like to explore options for VCon from your computer check the Related Services page and/or contact the technical team.

Contact Details

For general information about Video Conferencing please contact Audio Visual Services at:


Additional Support Information

Service Hours

Video Conferencing support is provided during working hours 0:900 – 17:00. Video Conferencing support can be provided outside these core times, but may incur a cost.

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at

Service Owner

Randall Thompson, Assistant Director (Information Services) or Tel. +44 289097 6184

None specific but will support any noted customer critical periods.

Queen’s Information Services is committed to providing excellent customer service and has put in place a standard response time for all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. Outside of these agreed response times, the agreed escalation points are as follows:

Level One escalation

Norman McCully AVS Manager or Tel: +44 289097 6154

Level Two escalation

Randall Thompson, Assistant Director (Information Systems) or Tel. +44 289097 6184

Level Three escalation

John Gormley, Director (Information Services Director) or Tel. +44 289097 6346

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