Reporting a Problem
Your problem may be the result of a fault with one of the IS Key Services. You can find out about the current status of the IS Key Services at any time.
Problems may be reported by:
- Using Online IT Helpdesk (Heat Self Service - HSS; STAFF ONLY)
- Visiting the HelpDesk during opening hours
- Phoning extension 3760 during opening hours otherwise messages may be left on voicemail
- Emailing advisory@qub.ac.uk
Supported Hardware/Software
- The user support technicians will be able to resolve most problems relating to Windows PCs and Peripherals.
- Macintosh systems are supported on a best endeavours basis.
- Microsoft Windows (Vista, XP, 2000, 98 and 95)
- Microsoft Word, Excel, Powerpoint, Outlook, Outlook Express, Netscape Messenger
- Unix, SPSS, Microsoft Access (queries usally passed on - replies take longer)
- Matlab, Minitab (support provided by relevant course lecturer)
NOTE: You must use your QUB email address when sending a message to Advisory. Non QUB mail mail is filtered to the junk mail folder.
Helpdesk staff will make every effort to resolve your query immediately but some problems may need further investigation and/or a visit to your office or it may be referred to another member of staff with more expertise in the field.
Your query will be logged in the HEAT helpdesk database system so that it can be tracked. The system requires your staff or student number so please make sure that you have it available.
