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Status of Key Services

Information Services makes every effort to have key services available at all times. However, there is always the possibility of some loss of service due to circumstances beyond our control. In the event of any service interruption we will update this page with information on the nature and duration of the interruption.

EmailOperational but at riskDue to a number of Queens email accounts being hacked, email is currently being refused by some domains because our mailhubs now have a poor reputation. Information Services are taking steps to mitigate the problem. Sorry for the inconvenience caused. Refer to this page for updates. 09 Feb 2016 @ 13:49

Student email is currently being affected by work being carried out by Microsoft to the Office 365 infrastructure. This is expected to be completed later today. 09 Feb 2016 @ 13:50
NetworkNo known problemsNo known issues.
WebNo known problemsNo Known Issues.

The correct link to printing via the web is now: (please update your browsers)
Staff File StoreNo known problemsNo Known Issues.
Student File StoreNo known problemsNo known problems
Queen's OnlineNo known problemsNo known problems

Login to QOL at

Remote Access SystemsNo known problemsService running normally.
Library SystemsNo known problemsNo known problems
Research ComputingNo known problemsNo known problems.
QsisNo known problemsNo known problems.

Login to Qsis at

Web Content ManagementNo known problemsNo known problems.
SharePoint ServicesNo known problemsNo known problems

iTrent (HR System)No known problemsNo known problems.
Search ServiceNo known problemsNo known problems.

WiFi ServicesNo known problemsNo known problems.
Position the mouse over the service name for a description of the service.
Status Key
Warning of planned maintenance Warning of planned maintenance Problems with service Problems with service
Operational but at risk Operational but at risk No known problems No known problems


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Do you have a query or information that you would like to send us?

If you are aware of a service problem which is not currently being reported here, or you want further information about an existing problem, please contact our Advisory Helpdesk, email:, tel.: 90973760. You can also use the facility below to send us your comments or queries.


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