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Status of Key Services

Information Services makes every effort to have key services available at all times. However, there is always the possibility of some loss of service due to circumstances beyond our control. In the event of any service interruption we will update this page with information on the nature and duration of the interruption.

EmailNo known problemsNo Known Issues.
NetworkWarning of planned maintenanceNetwork resilience testing is scheduled for Tuesday 1 December between 07:00 and 09:00. No network disruption is expected during this maintenance, but Internet connectivity should be regarded as being AT RISK.
WebNo known problemsNo Known Issues.

The correct link to printing via the web is now: (please update your browsers)
Staff File StoreOperational but at riskWe are currently experiencing issues with access to Staff Filestore via QDrive. Some staff are unable to see their files. The cause has been identified and we are currently (17:00 on Wednesday 25th November) working to restore the service. We anticipate that normal service should be resumed by 09:00 tomorrow (i.e Thursday 26th)
Student File StoreNo known problemsNo known problems
Queen's OnlineNo known problemsNo known problems

Login to QOL at

Remote Access SystemsOperational but at riskSome Citrix P2P users may experience difficulties logging in. Systems are investigating. If urgent, users can click on Desktop 2008, open Internet Explorer and access P2P from there.
Library SystemsNo known problemsNo known problems
Research ComputingNo known problemsNo known problems.
QsisNo known problemsNo known problems.

Login to Qsis at

Web Content ManagementNo known problemsNo known problems.
SharePoint ServicesNo known problemsNo known problems

iTrent (HR System)No known problemsNo known problems.
Search ServiceNo known problemsNo known problems.

Position the mouse over the service name for a description of the service.
Status Key
Warning of planned maintenance Warning of planned maintenance Problems with service Problems with service
Operational but at risk Operational but at risk No known problems No known problems


Follow these links for useful information about our Services and How do I use then.

Do you have a query or information that you would like to send us?

If you are aware of a service problem which is not currently being reported here, or you want further information about an existing problem, please contact our Advisory Helpdesk, email:, tel.: 90973760. You can also use the facility below to send us your comments or queries.


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