Status of Key Services

Information Services makes every effort to have key services available at all times. However, there is always the possibility of some loss of service due to circumstances beyond our control. In the event of any service interruption we will update this page with information on the nature and duration of the interruption.

16/10/19 Update:  Login Issue 

Some users may be affected by a recent incorrect change to the authentication settings on the network.  Although these settings were reversed, users may still encounter login problems.  If using an onsite PC, using ctrl-alt-del to change password should solve the problem.  Otherwise please contact the service desk for assistance.

Service Status Comments
EmailNo known problemsNo known issues
NetworkOperational but at riskTuesday 22nd October 2019 16:00
Today we have seen intermittent connectivity issues in the following areas:
City hospital
General Practice
McClay Library expansion
We are investigating these issues with our supplier and will update this page when we have more information.
Previous planned works on the network have been put on hold.
WebNo known problems

No known Issues

Please note that the link for printing via the web is now:
Staff File StoreNo known problemsNo Known Issues
Student File StoreNo known problemsNo Known Issues
Queen's OnlineNo known problems

No Known Issues

Log in to QOL at

Remote Access SystemsNo known problemsNo Known Issues
Library SystemsNo known problemsNo Known Issues
Research ComputingNo known problemsNo Known Issues
QsisNo known problemsNo Known Issues

Login to Qsis at

Web Content ManagementNo known problems

No known Issues

Login to the CMS at:

SharePoint ServicesNo known problemsNo Known Issues

iTrent (HR System)No known problemsNo Known Issues
Search ServiceNo known problemsNo Known Issues

WiFi ServicesNo known problemsNo Known Issues
Student Computer Areas/SCCsNo known problemsNo Known Issues

A full list of applications and centrally managed computer rooms is at Computer Labs

Office 365No known problemsNo known issues
Multi-functional devicesNo known problemsNo Known Issues
QfisNo known problemsNo Known Issues
CanvasNo known problemsNo known issues
Position the mouse over the service name for a description of the service.
Status Key
Warning of planned maintenance Warning of planned maintenance Problems with service Problems with service
Operational but at risk Operational but at risk No known problems No known problems


Follow this link for useful information about our Services and how to use them.

Do you have a query or information that you would like to send us?

If you are aware of a service problem which is not currently being reported here, or you want further information about an existing problem, please contact our IT Service desk- Request IT Support  telephone: 90973760.