Status of Key Services

Information Services makes every effort to have key services available at all times. However, there is always the possibility of some loss of service due to circumstances beyond our control. In the event of any service interruption we will update this page with information on the nature and duration of the interruption.

Service Status Comments
EmailNo known problemsWe believe that the problem regarding sending email to domains that are operated by IT Assist on behalf of the NI Civil Service has been resolved. Thank-you for your patience.
NetworkNo known problemsNo Known Issues.
WebNo known problems

No known issues.

Please note that the link for printing via the web is now:
Staff File StoreNo known problemsNo Known Issues.
Student File StoreNo known problemsAccess to the Student Filestore - Q drive is now available. This Service was fully restored on Thursday 14th September @ 18:45pm. Apologies for the inconvenience caused.
Access to your Q: drive from off-campus is possible using Citrix - see the page about Remote Working
Last update: Mon 2nd Oct 2017, 11:20
Queen's OnlineOperational but at riskAlthough QOL is fully operational, there is a known delay in Email To Students which is particularly affecting large class sizes. We are working with the email team to find a solution. Emails will eventually send, but can take several minutes. A workaround is to copy the student list into BCC in Outlook.

Login to QOL at

Remote Access SystemsNo known problemsNo Known Issues
Library SystemsNo known problemsNo known problems
Research ComputingNo known problemsNo known problems.
QsisNo known problemsNo known problems.

Login to Qsis at

Web Content ManagementNo known problems

No known problems.

SharePoint ServicesNo known problemsNo known problems

iTrent (HR System)No known problemsNo known problems.
Search ServiceNo known problemsNo known problems.

WiFi ServicesNo known problemsNo known problems.
Student Computer Areas/SCCsNo known problemsNo known problems.

A full list of applications and centrally managed computer rooms is at Computer Labs

Office 365No known problemsNo Known Issues
Multi-functional devicesNo known problemsNo known issues.
Position the mouse over the service name for a description of the service.
Status Key
Warning of planned maintenance Warning of planned maintenance Problems with service Problems with service
Operational but at risk Operational but at risk No known problems No known problems


Follow these links for useful information about our Services and How do I use then.

Do you have a query or information that you would like to send us?

If you are aware of a service problem which is not currently being reported here, or you want further information about an existing problem, please contact our Advisory Helpdesk, email:, tel.: 90973760. You can also use the facility below to send us your comments or queries.


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