FAQs
Select a question category below:
Questions about study facilities
Questions about the Library Catalogue
Questions about electronic resources
Questions about document delivery/inter-library loans
Questions about Library collections
Questions about study facilities
Where are the Libraries and SCAs located?
Can I use other libraries when I'm away from Queen’s?
I am registered with Disability Services. What additional support is available?
Can I reserve a seat in the Library/SCA?
Can I eat and drink in the Library/SCA?
Can I get into the Library without my student card?
I can’t get to the Library. Can my friend borrow/collect a book for me?
The McClay Library is too warm/too cold. Who can I contact?
What do I do if I forget my password?
Can I access my Q: drive off-campus?
How can I connect to the wireless network?
Can I access my emails on my smart phone?
Can I forward my emails to another email account?
There’s a queue at the nearest printer! Can I use another?
How can I get a research poster printed?
How do I upload my assignment through Queen’s Online?
Where can I find a scanner/CD writer?
Where can I buy reduced-priced software?
Questions about the Library Catalogue
In the library catalogue, what does the status ‘Check shelf’ mean?
In the library catalogue, what does the status 'In transit' mean?
What is the difference between ‘My Cart’ and ‘My Account’?
How can I reserve a book which is currently on loan?
Do you charge fines for late returns?
What is the Short Loan Collection?
How can I find a journal article?
I need help finding a journal article or cannot access the journal I need. Who can I contact?
Where can I find past exam papers?
Are Queen’s theses included in the Catalogue?
I need help with a literature search / review. Who can help?
Questions about electronic resources
How do I find out about the e-resources available to me in my subject area?
I’m having a problem accessing an e-journal or e-resource – who do I contact?
I am a visitor to the Library, can I use e-resources?
How do I find articles on a particular topic?
I’m not sure I’m using the right database. Who can I contact?
I can't access the full text. Who can I contact?
I only have the author, title, date and a summary. How do I get the actual article?
Why can’t I download an entire journal issue?
Why doesn’t the library have access to all e-resources?
What is an institutional repository?
Questions about document delivery/inter-library loans
Can I borrow a book via Inter-Library Loan?
Can I get hold of a book that the library doesn't stock?
How do I make an electronic delivery request?
Can I forward electronic delivery documents?
How much does it cost and how do I pay for my online requests?
How long does it take to obtain an item via the Inter-Library Loan Service?
Can I print my Inter-Library Loan article?
Can I store electronic delivery documents on my computer?
Do I need any special software to use electronic delivery?
What if I have a problem with my electronic delivery document?
How do I borrow a thesis from another library?
Questions about Library collections
How do I use Special Collections?
Who can use Special Collections?
Where are the University’s archives?
Does the Library have British Standards?
What is the Short Loan Collection?
