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Help with Passwords

Passwords are the simplest form of security, but they are also the most overlooked by users. In order to make your password more secure, you should follow these guidelines (to change your password use the Change Password link on the Queen's Online home page or visit


  • Password is case sensitive.
  • Must be at least six (6) characters long.
  • Must include at least one (1) uppercase letter.
  • Must include at least one (1) number.
  • Must not include part of your name or username.
  • New password may not have been used previously during the last six (6) months.


  • Share your password or write it down
  • Use a password that someone can easily guess such as birthday, maiden name or family name
  • Use a word that can be found in a dictionary
  • Use a password that is similar to a previous one

Your password can include special characters such as % but do not use the pound symbol (£)

What to do if you've forgotten your password

Password Self-Service

Information Services has created an online Password Self-Service facility at  This allows you to set up answers to a number of security questions which you can then use to reset your own password should you forget it.

If you have already set up your security questions and answers, please select 'Forgotten Password' at and you will be prompted for the answers to allow you to reset your password.

If you have not already done so, we recommend that you visit to set up your security questions and answers.

Getting Help

If you have forgotten your password and have not yet set up your security questions and answers, then you can get help from Information Services:

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