FAQs
What happens if I am printing and there are more pages than I have print quota? The print job will not be carried out.
Can I access my Queen's email from outside QUB? Yes, the Web address for this is https://owa.qub.uk
When accessing Queen's Online what can I do to stop being prompted for my username and password all the time? Internet Explorer and Mozilla FireFox users should follow the quick, easy steps in the 'Preventing Multiple Logins' document available on the Queen's Online home page.
How do you use this email system? Please download this Reference Guide - for the new student email service [PDF]
How do I change my password for logging on, accessing email, accessing exam results, Queen's online? Go into Queens' Online to change your password.
How do I access Queen's Online? Click on http://www.qol.qub.ac.uk (remember when you log in enter ads\student_number)
What is my username to log into any of the services (email, Queen's Online,...)? Your username is your student number, which is displayed on your student card (remember when you log in to Queen's Online please enter ads\student_number).
What do I do if I cannot remember my password? Either bring your student card to the Help Desk (The McClay Library - Ground Floor) or go to the Student Guidance Centre (ring 02890972726, or email sgc@qub.ac.uk).
How do I pay for printing? On the Queen's Online Home page, there is a Smart Card area where you can manage and put money on your student card otherwise you can put cash on your card via cash uploaders (find out more about Smart Cards).
Where can I find scanners in the SCCs? Scanners are available in printing/photocopying rooms in The McClay Library and in Independent Study 1 in Elmwood Learning and Teaching Centre.
Where can I print in colour? Colour printing is available in The McClay Library, Elmwood Learning and Teaching Centre, and the Medical Biology Centre (MBC).
How much does colour printing cost? 25pWhat happens to the money we pay for printing? The money is actually put back into student facilities in the SCCs.
Where is my space on the SCC network. And how much space do I have? You have 200 Mb of space and it is found on your Home Space (Q: drive). From outside Queen's you can access this space via Queen's Online (look under My Files).
Can I access my Home Space from outside Queen's? Yes. From outside Queen's you can access this space via Queen's Online (look under My Files).
I am trying to send a large file by email but it is too large to send, how can I do this? Yes, you can use the QUB Dropbox to make large files available.
How can students have their say on matters pertaining to computers? Information Services carries out regular surveys - by using the data collected from the online questionnaires any student can make their opinion heard in quantitative measure as well as in free form in open ended questions. Your comments are welcomed and are acted upon. Additionally, if you wish to individually comment on the service email us at scs@qub.ac.uk.
How can I set up a page on the QUB website for our QUB society? In the first instance, you should speak to officers of the Students Union, who will arrange to get it online.
Can I use my laptop anywhere in the campus network? If you have wireless capability on your laptop you could use it in many locations throughout campus - follow the link Wireless/Mobiles. You can also borrow laptops.
