The Library has achieved Customer Service Excellence Accreditation and is using this standard as a driver for continuous improvement throughout our services and to validate what we already do.
What is Customer Service Excellence (CSE) Accreditation?
CSE is an independent accreditation of the quality and standard of our customer care. The standard is championed by the UK Government. CSE covers all aspects of our engagement with our customers, from front-line and face-to-face support, to liaison and communication and how we engage with customers in developing our services and strategy.
What we are doing:
As part of CSE process we are committed to seeking feedback and opinions from our customer base. To this end we propose actively seeking and using customer experience and feedback through a number of channels.
For more information on CSE please follow this link.
Queen's University Belfast is committed to Equality, Diversity and Inclusion.
For more information please read our Equality and Diversity Policy.
Queen's University Belfast is registered with the Charity Commission for Northern Ireland NIC101788
VAT registration number: GB 254 7995 11