The Library aims to provide resources, services and expertise which will support all of our customers in pursuit of their learning, research and teaching. To this end we have prepared a number of documents will demonstrate our commitment to delivering high quality and excellent services to our customers.
- Customer Charter
- Mission and Values Statement
- Reaching the Wider Community
- Review of the Year
- Standards of Service
- Strategy for Engaging and Consulting Customers
- You said, we did
The Customer Charter is a brief document which details our responsibility to our customers and what you can expect from us and our services. It also establishes what we ask from our customers in return to help us to achieve these aims.
Our goal is to provide high quality library services and resources in support of the education and research activities of the students and staff of the University and of our other customer groups. The Mission Vision and Values Statement documents this goal and list the values with which we hope to achieve it.
As a key University resource, the Library Outreach Programme seeks to engage the wider community through variety of different membership possibilities and other activities. These engagements are detailed in the Reaching the Wider Communitydocument.
The Library Services Review of the Year 2016-17 provides an update on service provision and development in Library Services during the last academic year.
The Standards of Service document details our commitment to ensuring a consistent and excellent delivery of service across the Library.
Library Services is committed to putting customers at the heart of what we do and to actively consult and engage with them in order to know what they want from the Library service. Our approach to engaging and involving customers and potential customers is detailed in the Library Strategy for Engaging and Consulting Customers 2016-2019 document.
The Library relies upon the feedback of our customers to help future decision making and improvements. Each year we seek feedback by surveying a variety of library customers which is then followed up by a report documenting what has been done to answer the issues raised in the surveys. You said, we did is an area where all of these reports can be viewed to see the real improvements which have been implemented following customer feedback.