Information Services

How Long Will a Request Take?

Once received by the Library, an ILL request will be actioned within 3 working days.

Items delivered to you via DRM Lite are normally emailed to you within two working days but may occasionally take longer.

The postal delivery of photocopies and books varies from under a week for straightforward requests to several months for material which is harder to obtain. Items from abroad may take even longer. We will contact you if there is likely to be a long delay or if we need further information.

Items needed very urgently may be requested via the Urgent Action service and will be delivered within 24 hours.