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Making a Request

Staff and Research Students

Requests can be placed online for material not held by the Library. You can do this in two ways:

  • using 'Request an Inter-Library loan' on the QCat Library Catalogue
  • clicking 'QConnect' and then 'Inter-Library loan' when carrying out an article search


Always check the QCat Library Catalogue to make sure that the item you require is not already held in the Library before making a request.

Please ensure when completing the form that the details are as full and accurate as possible. Requests cannot be taken by telephone or email.

An electronic voucher is automatically deducted from your School’s allocation for each request made. Schools must still manage ILL usage within their overall annual allocation.

Once received by the Library, an ILL request will be actioned within 2 working days.

The default method of delivery for journal articles for Queen’s staff and research students is by Secure Electronic Delivery (SED). Items requested this way are normally emailed to you within 48 hours. Before using this service for the first time it is essential that you download the FileOpen plugin and print a test document.

Taught Postgraduate Students (Masters), Undergraduates and Teaching Assistants

If the book or article you require is not available in the Library, complete one of the following forms:

Book Request Form [pdf] [Word]
Article Request Form [pdf] [Word]

Please ensure that the book or article details you enter are as full and accurate as possible. You will also need to obtain an authorising signature from your School Office.

Completed request forms should be handed, or posted, to the Queen's library you normally use.

Once received by the Library, an ILL request will be actioned within 3 working days.

The default method of delivery for journal articles is Secure Electronic Delivery (SED) from the British Library. Items requested this way are normally emailed to you within 48 hours. Before using this service for the first time it is essential that you download the FileOpen plugin and print a test document.

Other Library Users

HSC and AFBI staff can request books and photocopies using an online request form available online at HONNI and AFBI Library Online

Associate members can obtain ILL request forms at any library branch. There is a charge of £10.00 per request, payable on receipt of the item; an additional Copyright Cleared charge of £9 will be incurred if your ILL photocopy is for commercial purpose. Completed request forms should be handed, or posted, to the Queen's library you normally use. Requests cannot be taken by telephone or email.