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Admissions Appeals/Complaints Procedure

If you consider that your application has not been dealt with fairly you should contact the Admissions and Access Service in the first instance:

Admissions and Access Service
Queen’s University
Tel: +44 (0)28 9097 2757
Fax:  +44 (0)28 9097 2828

Whilst the Admissions and Access Service staff are able to satisfy most queries about decisions and the vast majority of applicants are satisfied with the explanation given, there is an appeals procedure, which has been drawn up to cover cases where candidates do not accept the explanation offered.  The procedure covers all applicants to University credit-bearing and non-credit-bearing courses, and thus can be used by persons who are not currently Queen’s students.

Also, it covers complaints about the University’s handling of a query or an application for admission and allegations that admissions criteria were not applied correctly or even-handedly.

The procedure does not cover strategic decisions relating to the overall size and shape of schools, or to caps on student numbers in particular courses whether imposed by the University, government or professional bodies.

A copy of the Admissions Appeals/Complaints Procedure may be obtained from the Admissions and Access Service or downloaded from our website.