Student Records and Exams

  • Standards

Contact Info

Student Records and Examinations Division
Student Guidance Centre
University Road
Belfast
BT7 1NN
Tel: 02890 97 2727
Fax: 02890 97 2828
Email: s.records@qub.ac.uk

Standards

Overview

This Division plays an integral role within the University's central administration. We attempt to deliver our core administrative functions; Registration and Enrolment, Examinations, Graduation and the maintenance of core student records to the highest standards.

We will continue to provide effective administrative support in an environment of continuous change by way of introducing new methods and processes of working within our support functions. To the best of our ability we will provide accurate, reliable and timely information to students, staff and where appropriate, to external sources. We hope our policy confirms to you our commitment to providing a first class service.

Policy

'This Division is committed to maintaining and improving continuously the quality of service that we provide to students, staff and external sources, whilst providing confidence to management that quality improvement is continuously taking place'

Objectives

To provide...
A consistent and quality service
Reliable and accurate information
Training and support of all office staff needed to provide quality services

A commitment to...
Deliver information on time
Continually improve our processes and services
Promoting good quality administrative support

Service Levels

In addition to supporting the University's overall aims and objectives, our work is central to and within the academic administrative support structure serving students, staff and external clients. Our service levels are pitched against the delivery of our core administrative functions. Select a link on the left of this page to view details of the level of service you should expect from this department and within each of our administrative support functions.