Frequently Asked Questions
Below are solutions to some of the most common queries that we receive. Please contact us directly if you have any queries that have not been answered.
1. I haven't received my loans...
2. I have fully registered, returned the declaration form and applied before the deadline...
3. How long does it take to confirm my attendance?
4. Where can I get a declaration form?
5. I need help with completing registration and enrolment
6. How do I know if Queen's have confirmed my attendance?
7. Will anyone contact me?
8. Are there any other funds that I can apply for?
Have you fully registered with the University? Ensure you have completed the 10 steps of the Registration Wizard. If you have done this correctly, you will receive a confirmation email to your Queen's email address. If you have not received an email, please return to the Wizard to complete it. If you need help with completing the wizard, see question 5.
Have you returned your declaration form? This form should have been posted to you by your Student Loans Company (SLC) along with your payment schedule. You can check if this has been received by the SLC by checking your application status online.
Did you apply on time before the deadline? Late applications can take up to 6 weeks to process by your Student Finance office. As above, check your application status online for any updates.
Did you submit any changes in circumstances? Anything from a change of address to change of course must be communicated to both the University and your Student Finance office. Mismatch between Student Finance and our records may result in the delay of your payment. To check your details at the University, go to Student Centre in Qsis. To check your details for the Student Finance office, login to your account on their website.
If you have registered correctly, you will receive a confirmation email to your Queen's email address. Make sure you aren't confused between being enrolled and registered. Your School can complete enrolment for you so that your modules have been selected, however you must also complete registration online yourself. Go to Qsis > Self-Service > Student Center, and fully complete the 10 steps.
If you are a new student, matriculation also needs to be completed. This will need to be done on-site.
Always check the status of your loan application online. If you are satisfied that you have returned the declaration form and completed everything else as necessary but have yet to receive your loan, give us a call. Please ensure you have waited for at least 5 working days before calling us.
Once your loan application has been processed and you are fully registered with the University, it will take around 2 working days for us to confirm your attendance to your Student Finance office. They will thereafter release your payments into your bank account in around 2 to 3 working days. Please allow 5 working days before contacting us should there be any problems.
A declaration form is posted to you by your Student Finance office along with your payment schedule. If you have misplaced this, please contact your Student Finance office for another copy or search on their website.
For full information on Enrolment & Registration and guides on using the wizard, please visit www.qub.ac.uk/welcome.
It will usually take around 2 working days for us to confirm your attendance. This is provided that your Student Finance office has asked us for this information (following the acceptance of your application) and that you are fully registered with the University. If you have any concerns, you can ring us to find out whether your attendance has been confirmed (please allow 5 working days before contact).
Once you have returned your declaration form (sent by your Student Finance office along with the payment schedule letter) your loan should arrive in your bank account. You will receive a text from them a day before the money is due to go into your bank. You will not receive this text if you have not provided them with a mobile number.
Support Funds and Hardship Funds are available for students who require financial assistance during their course. For full information, please visit www.qub.ac.uk/directorates/sgc/finance/StudentSupport/.
#Here to help
Call the Student Helpline - 028 9097 3223
Email the Student Helpline - firstname.lastname@example.org