The Counselling Service



Life at university can be challenging. While we hope your experience here at Queen’s University will be free from any major difficulties, we at the Counselling Service are here for you anytime you would like to talk in a confidential, non-judgmental and supportive environment.

Counselling will give you the time and space to explore issues which are having an impact on your ability to study successfully, such as adjusting to University life, personal growth, bereavement, relationships, family concerns, anxiety, and depression.

Counsellors can work with you on a range of issues, aimed at helping you to identify and manage issues affecting your ability to progress with your studies. Student counselling is provided on a short-term, brief solution focused model, normally up to 4 sessions. The service is not a substitute for longer term psychological or therapeutic support which should be accessed through your GP and to which your counsellor may refer you. The Queen's Counselling Service is run in partnership with Carecall, a local counselling organisation. Working with Carecall gives Queen's students access to a range of different clinical skills and helps meet demand for counselling at particularly busy times of the year. You can visit their website here.

Counselling staff are all trained, experienced, and extremely committed to the work they do. Your allocated counsellor will support you to cope with whatever issues are causing you distress and disrupting your life. You will be gently challenged to face your problems, to set goals on how to achieve solutions to your problems and actively work towards those goals. 

Counselling sessions usually last 50 minutes, and can be arranged to fit your schedule. Your counsellor will discuss your options with you, and help you to access other types of support, for example through the Students’ Union or Student Guidance Centre, or for longer term support needs, through your GP to access NHS support.

How to Make a Counselling Appointment
You can make an appointment in any one of the following ways:

Email: qubstudents@carecallwellbeing.com

Tel: 0808 800 0016 (24 hr Freephone)

If you are a member of staff and have a general query about counselling or would like advice on supporting students please call the Student Affairs Office on 028 9097 2893 to speak to a member of the Welfare team.

Appointments
Appointments with counsellors normally last for 50 minutes so please ensure you arrive on time. If you have to cancel your appointment, please contact Carecall on 028 9024 5821 (Mon-Fri 9.00am-5.00pm) as soon as possible. If cancellation is within 24 hours of your appointment time (during the working week), the University will be charged for the session and it may be taken from your entitlement. Repeated failure to provide sufficient notice may affect the number of session of counselling available to you. If 2 appointments are missed or cancelled we may need to allocate the time slot to another student who may be in need.

Complaints Procedure
We aim to provide you with the highest quality of service and work closely with our counsellors to ensure that they provide a professional service. If you have any concerns about your counselling or counsellor, and feel unable to resolve them directly, please contact Carecall's Clinical Service Manager on 028 9024 5821 or make student support staff aware.