Older people have been perceived as requiring support with regard to legal and soft law advice (for example the special practice area indicated by www.solicitorsfortheelderly.com) but they have also been that part of the population which is the least internet enabled. With the development of eGov, it is clear that there are a number of developing issues which merit study. Our aim in this research is to analyse these issues and to construct a set of parameters which those intending to provide legal advice (in its widest sense) via internet based resources should take into account in terms of good information system design.
There are opportunities to develop innovative and accessible first stops for legal advice for older people. Providing legal advice online could be an effective way of both empowering older people and promoting their rights in a multitude of areas which are particularly specific to the older community such as care,housing, finance etc.
Hence we will evaluate generally: