Delivering High Quality Services

• Introduction to the module
• Session One:Project Managment
• Session Two Project managment
• Session Three - Introduction to Clinical Governance
• Session Four - Clinical Governance II
• Session Five - Risk Management in Health and Social Care
• Session Six -Decision Making
• Session Seven-User, Carer and Public perspective
  • Service-user involvement
  • Carers
• Session Eight-People and Physical and Resources Management
• Session Nine-User, Carer and Public perspective on quality health and social wellbeing 2
• SessionTen- Budgeting
• Session Eleven- Deductive and Inductive reasoning
• Session Twelve-Clinical Supervison

Introduction

User, Carer and Public perspective on quality health and social wellbeing (including brief overview of governance) – including an international perspective.

Learning Outcomes – Part 1

• To enable the student to analyse contemporary approaches to governance regarding users and carers.
• To enable the student to critically evaluate the contemporary position of service users and carers from an international and UK perspective in contemporary health and social care.
• To enable the student to critically evaluate the influence of service users and carers in the development of related law, government policy and voluntary sector perspectives.
• To enable to student to critically analyse key research and other publications into the effectiveness of service user Carer involvement in the development and evaluation of all aspects of clinical services.

Introduction

Exercise 1 –Define a service user?

Exercise 2 – What in your opinion are the advantages and disadvantages of involving service users for the health care providers and for patients?

How User involvement became embedded in Clinical Governance and why?

The reference below is available online and clarifies the policy development requiring Health Service providers within the UK to include service users and carers when services were being developed. It forms part of the clinical governance initiative which you will have addressed earlier in the module. The publication provides an excellent timeline of policy development and guidance that has embedded the ultimate consumer as part of the planning and evaluation process. Basically, how can an effective and efficient service be developed and provided if it does not consider the needs and expectations of the ultimate consumers.

Reading

Pickard, S., Marshall, M., Rogers, A., Sheaff, R., Sibbald, B., Campbell, S., Halliwell, S. and Roland, M. (2002), User involvement in clinical governance. Health Expectations, 5: 187–198. http://onlinelibrary.wiley.com/doi/10.1046/j.1369-6513.2002.00175.x/full