Delivering High Quality Services

• Introduction to the module
• Session One:Project Managment
• Session Two Project managment
• Session Three - Introduction to Clinical Governance
  • What is Clinical Governance?
  • Why is Clinical Governance important?
• Session Four - Clinical Governance II
• Session Five - Risk Management in Health and Social Care
• Session Six -Decision Making
• Session Seven-User, Carer and Public perspective
• Session Eight-People and Physical and Resources Management
• Session Nine-User, Carer and Public perspective on quality health and social wellbeing 2
• SessionTen- Budgeting
• Session Eleven- Deductive and Inductive reasoning
• Session Twelve-Clinical Supervison

Background

In 1948 the National Health Service was established with no particular agenda for quality. It was assumed appropriate quality would result from the provision of an infrastructure and the training and education of staff. "Quality was seen as inherent in the system, sustained by the ethos and skills of the health professionals working within it''. Professionals and patients would no doubt define quality in different ways. Clinicians may justifiably focus on "doing the right things, for the right people, at the right time, and doing them right first time" (Donald & Richardson, 1998).