As part of our commitment to quality assurance and enhancement, we welcome and encourage feedback on our modules and programmes. There are a number of ways in which you can formally participate in the review and development of Geography at Queen’s:
Towards the end of every module, students will be surveyed. The ‘Student Evaluation of Module’ (SEM) and ‘Student Evaluation of Teaching’ (SET) provide valuable feedback for staff. The data is collated for your lecturers, the Director of Education and the Head of Undergraduate Teaching. Summary SEM and SET scores from the previous time a module ran are normally published in module handbooks.
Each time an undergraduate module is offered, a Module Review Group (MRG) is formed. It brings together 5-6 students representatives from those taking the module and a member of academic staff. It provides a formal forum in which to review the module and discuss ways of enhancing it. The group plays a significant role in the development of the module and enhancement of the Geography pathway. Suggestions and recommendations made and considered appropriate will be carried forward to the next time the module is delivered. The MRG normally meets towards the end of the module.
Staff/Student Consultative Committee (SSCC)
This committee considers undergraduate teaching matters, including quality of academic provision. It provides a mechanism whereby student views may be obtained on matters of policy related to programme development and review. Minutes are forwarded to the Geography Education Board, the Academic Registrar and the Vice-President (Education) of the Students’ Union. Student representatives from each year (Levels 1, 2 and 3) are elected at the beginning of the academic year.
Student Support Committee (SSC)
This committee’s main role is to offer guidance to students potentially at risk of failing in the programme through non-attendance or non-submission of coursework. There are always a number of students who, for a variety of reasons, do not attend lectures, practicals or tutorials or do not submit coursework. These students are ‘at risk’ and module co-ordinators will be asked around Week 5 of each semester for the names of students potentially at risk (based on presence and submission data). These students may be called to the Student Support Committee, which will try to establish the reasons for the lack of progress and suggest measures/sources of advice or help that may assist the student. If called, it is mandatory for you to attend the Student Support Committee.
Student complaints procedure
The School is committed to providing our students with the best possible learning experience and to this end we welcome students’ views and will endeavour to be responsive to them where possible. If you have a concern regarding a member of staff or element of the programme, in the first instance the best thing to do is to try to discuss it informally with the staff member concerned and with the module co-ordinator. If you feel uncomfortable doing so, your Personal Tutor is the best person to see; she/he should be able to take the issue up with the member of staff and try to resolve it on your behalf.
If this fails to resolve things to your satisfaction, you should put your complaint in writing to the Head of School (Professor Audrey Horning). You should receive written information on the outcome of any investigation normally within 10 working days. A student who is still dissatisfied with the outcome of a complaint made at the School level, should put the complaint in writing to the Academic Affairs office using the appropriate form (available from Academic Affairs), indicating that he/she wishes to invoke the Student Complaints Procedure (for more details see the University Calendar).