Ross joined Queen’s in 2009 as a grade 2 Clerical Officer, starting in what used to be called the School of Languages, Literatures and Performing Arts and then moving to Personnel as a grade 3 Clerical Officer after 18 months. Almost three years later, Ross went part-time in order to spend part of his week as a stay-at-home dad with his two children and took up a suitable role within the School of Pharmacy where he provides clerical support to the academic staff in the School and is currently acting up to grade 5 Clerical Officer as Postgraduate Administrator.
What attracted you to work at Queen’s?
I had previously worked for the same company for ten years since I left school so I finally decided that if I didn’t move then, I never would. When Queen’s offered me a job I was thrilled. There is such a good atmosphere in Queen’s and there’s always a real buzz around campus. There’s also a real sense of pride that you feel when you tell people you work for Queen’s – it’s a very well respected institution.
What do you enjoy most about working at Queen’s?
It’s definitely the people. Queen’s are also very good to their staff and it’s nice to know you work somewhere that your contribution is appreciated.
What do you enjoy most about helping/meeting new students?
I am fortunate that I am in a position to receive direct feedback from students, whether it’s through the Postgraduate Forum, face-to-face or through the postgraduate experience surveys and that I can help make changes across areas that really matter to students.
What type of training have you received since joining Queen’s?
I’ve attended many courses for Microsoft packages as well as most of the computer programs that are used in Queen’s. I’ve done customer service training and first aid training. My current School Manager encouraged me to learn a bit more about web authoring and Photoshop and I’ve really been able to use these skills in my current role, by keeping the School website up-to-date, designing School literature and managing the School’s social media sites. I’ve also built a website from scratch for the Postgraduates in Pharmacy.
What advice do you have for potential employees joining Queen’s?
I’ve loved my time at Queen’s and I’ve got to work with and make friends with some amazing people from so many diverse backgrounds. I have worked in a few different departments, and I dare say I’ll end up working in a few more before my time at Queen’s is up, but I couldn’t see myself wanting to work anywhere else but this University. They’re stuck with me now.
What do you like to do in your spare time?
Having two kids (four and almost two years of age) doesn’t leave me with much spare time, but I love music. I play guitar and I write and record songs. I’m no Bruce Springsteen or anything but I find it’s a great way to relax and unwind. I also love watching documentaries.
What gadget can't you live without?
V Plus without a doubt. I never actually get to sit down and watch a show while it’s on so without it, I’d never see anything.
How did you get into your chosen career?
In my previous job, I felt like I’d stagnated and I wanted a job that I could progress in and have something that I could call a career. Queen’s has definitely given me this opportunity.
What is the best advice you've ever received?
Some days are diamonds, some days are rocks. It’s actually a line from a Tom Petty song, but it’s very true.
If I wasn’t in my current role I would be...
I don’t have a dream job as such, but as long as I was getting a chance to do something creative, work with people and be near my family, I’d be happy.