Stay at Queen's

FAQ's

When is the latest date that I can apply for accommodation?

The closing date for applications is 1 August 2013

When can I move in to my accommodation?

Check-in is on Saturday 21 & Sunday 22 September 2013. 

Will there be someone to show us around?

There will be staff available during check-in weekend to guide you around the accommodation. 

How long do I get to unload my belongings?

Where on-site parking is available, we can only allow 30 minutes to unload your vehicle due to parking restrictions and the volume of people arriving on site.  

What items are already provided in the flat and room?

Please see the 'Inventory' tab under your hall/building in the Accommodation section. 

Is there a telephone and data point in my room?

Telephones are not provided in Queen's Accommodation, however, there are data points in your room and internet cables are provided. 

Can I bring a TV?

We provide a TV license for the communal areas, however, if you wish to bring a television for your room but you will need to purchase a TV license. If you intend to watch live television via your computer, you will also require a TV license.  For further information on TV licensing please click on this link TV Licensing or visit the Student Section of the TV licensing website. 

Can I bring my car? 

If you have not been allocated a parking permit there is a Pay Per Use car park operating at the Elms Village. Students can park in the two car parks located beside the Elms Village Reception building on a pay per use basis – 50p per 24 hours. You must register your car details if you wish to use these car parks by coming to Elms Village Reception (you only need to register once).  

Is there a supermarket nearby?

There is a Tesco and a Co-op nearby on the Lisburn Road. 

Is there any security?

University Security is available 24 hours a day, 7 days a week.  

Will a cleaning service be provided? 

The housekeeping staff will provide a weekly clean during core teaching times of all communal to include hallways, stairways, landing and corridors, kitchen/common rooms, communal toilets and showers.   

Are all my utility bills included? 

The residential fees cover all your utility bills. However, if you decide to bring a TV, you will need to purchase a TV licence. 

Will I need to insure my personal possessions?

Contents insurance is provided in all University accommodation through a block insurance scheme.  This cost of this insurance is included in the rent students pay for their University accommodation.  Further details will follow in relation to the insurer and the extent of the cover etc.

How far is Elms Village from Queen’s University main campus?

The main campus is only 10 minutes walk from Elms Village. 

Can I transfer to another room?

The Accommodation team will start accepting room move requests from 7 October 2013. 

You can also swap rooms with another resident. For more information on how to swap rooms click here:   Room Swaps Information

Who can I go to for help? 

We have a large team of staff including a team of Community Youth Workers and Residential Assistants who can support you through the year and find help from experts within Queen's University, whatever the problem.

Do students have to move out over the Christmas and Easter holidays?

If students select a 38 or 50 week contract for accommodation this includes both the Christmas and Easter holidays. This means that students do not have to move out all their belongings if they return home for the holidays. All the accommodation is open during the holidays therefore students can come and go as they please.

Can I have a guest to stay?

You can sign in a guest at Elms Village Reception by calling in and completing the relevant form by 7:00pm on the day of arrival. The guest must also ensure to sign out at Elms Village Reception on their departure date. We can also provide guest rooms at Elms Village which can be booked in advance and paid for at Elms Village Reception. These rooms are subject to availability.

Is the £300 damage deposit included in the residential fees?

The damage deposit is not included in the residential fees.  This amount is held over the length of your contract.  When you check out of your accommodation your room will be inspected and any damage charges will be deducted from this deposit.  If you have any unpaid charges on your account these will also be deducted.  The remainder of the deposit will then be returned to you.  If you have no damage charges or outstanding charges then the full deposit will be returned.

What should I do if I have problems paying my fees?

If you have any financial difficulties or queries please call Elms Village Reception between 9:00am-5:00pm Monday-Friday and speak to Louise McGeough or Marie McCullough. They will be able to provide advice or identify sources of financial support available from Queen's University to which you may be entitled.

What should I do if there is a maintenance problem in my room?

All maintenance faults should be reported online as soon as possible.   

Who are my neighbours in my accommodation block/house?

Follow us on Facebook and join us on the discussion page to find out who your new neighbours will be. You can also post any queries to our Facebook page.

How do I get my post? 

All post items, including parcels, are kept in Elms Village reception.  Students can check for post at any time by bringing some photographic ID to reception.  Unfortunately due to the large volume of post we receive we can not inform students when items arrive, therefore it is important that you check for any post on a regular basis.  Any post not collected after 4 weeks will be returned to sender.

If someone is sending you post, or if you are ordering items to be delivered, please make sure your name is clearly marked as well as your block and room number i.e. Miss A. N. Other, 4 Ash Avenue, Room 201, Elms Village, 78 Malone Road, Belfast BT9 5BW.

When do I check out of my room? 

The check out date for students living in accommodation in 2013/14 (on a 38 week contract) will be Saturday 14th June 2014.  You need to vacate your room and return your key or key card to Elms Village Reception by 12noon on this date.

When leaving your accommodation please ensure the room is left as you found it upon check-in.  Windows and doors should be securely locked.  Kitchens and common rooms should be left clean and tidy and all food and personal items removed.

More information on check-out procedures will be provided closer to this date.