Elms Village Reception

The Elms Village Reception is your first point fo contact for advice, support and general enquiries. It is open 24 hours a day, 7 days a week. Below is a guide to the services provided at Elms Village Reception:

Absence from Queen's Accommodation

If you plan to be away from the halls for longer than seven days, please inform your neighbours and site staff. This is required so that you can be accounted for in an emergency.  

Bank Accounts

If you require proof of residency for opening a new bank account, complete a form at Elms Reception and the letter will be available within 24 hours.  

Bicycle Shelter

For the access code to the secure bicycle shelter, please call into or visit Elms Village Reception.  

Car Parking

If you do not get a parking permit there are two Pay Per Use carparks operating adjacent to Elms Reception for 50p/24 hours. You must register your car details if you wish to use these carparks by coming into Elms Village Reception (you only need to register once). For additional information please click here

Departure Procedure

When departing from your accommodation please return your key(s) to Elms Village Reception and complete the necessary paperwork to finalise your checkout.  


You can register with a doctor at the University Health Centre by calling +44 (0) 28 9097 5551. During off hours, please call +44 (0) 28 9097 6220

First Aid

If you require first aid at any time please contact Elms Village Reception on +44 (0) 28 9097 4525 where one of our trained staff will assist you. If it is an emergency and you require emergency care, call 999.

Guest Policy

You can sign in a guest at Elms Village Reception by coming in and completing the relevant form by 9pm on the day of arrival. The guest must also sign out at Elms Reception on their departure date. If the guest is not signed out the remaining guest stays for that month will be forfeited. We can also provide guest rooms at Elms Village which can be booked in advance and paid for at Elms Village Reception. These rooms are subject to availability. For additional information, please see the Student Handbook.

Hoovers (Vacuum Cleaners)

Hoovers can be signed out from Elms Village Reception and Treehouse Reception for 30 minutes by leaving you student card as a deposit. Your student card will be returned to you once the hoover is brought back (in the same working condition it was signed out at). 


                • Each student will be issued with a key/keycard to his or her bedroom and/or building.
                • If you lose keys to your house (applicable to 76 Malone Road, College Gardens, Guthrie House and Mount Charles) you can obtain a replacement set from Elms Recption for a charge of (pound)5.00 per key.
                • If you lose your keycard (applicable to Elms Village and Grant House) a replacement keycard can be signed out at Elms Village Reception. The old keycard must be returned to Elms Village Reception within 30 minutes. Cards not returned within the time period will result in a charge of £.50.

Lost Property

Items of lost propery found can be submitted to Elms Village Receptions where the details of them will be logged and the item stored safely for collection by the owner. Items not collected will be given to a local charity.


If you wish to make a payment for residential fees you can call into Elms Village Reception between 8:00am-6:00pm Monday-Friday, where your payment will be processed and a receipt provided. Payment queries can be handled between 9:00am-5:00pm everyday. Payments for all other charges such as car parking, key charges, etc. can also be paid at Elms Village Reception at anytime. 


                • All incoming post is delivered by Royal Mail to Elms Village Reception every morning Monday-Saturday. Couriers can make deliveries at anytime during the day. 
                • All the post is sorted by Reception staff and can be collected by showing your student card/photo ID.
                • All outgoing post can be posted in the postbox at Elms Village Reception. Royal Mail collects the post at 4:00pm and 6:00pm Monday-Friday and at 12 Noon on Saturday.
                • Post or parcels not collected within 4 weeks will be returned to sender

Public Telephone

There is a payphone located at Elms Village Reception and the Treehouse.


Elms Village provides 24 hours security based at Elms Village Reception. If you require assistance at anytime please contact +44 (0) 28 9097 4525. Alternatively, if you are a student in 76 Malone Road, College Gardens, Grant House, Guthrie House or Mount Charles please contact +44 (0) 28 9097 5099


There is a free phone for fonaCAB taxi services located at Elms Village Reception. fonaCAB is the only taxi service allowed beyond the barrier in Elms Village.