Online Maintenance Request

For all maintenance repairs within Queen’s Accommodation, students are required to complete an Online Maintenance Request Form. Students can get help and advice regarding any maintenance issues and guidance on completing the Online Maintenance Request Form from the Student Plus Helpdesk at Elms Village Reception or by contacting the Helpdesk on +44 (0) 28 9097 4419.      

Please note, when logging into the Online Maintenance System, students should use their Student ID Number as their Username. NO PASSWORD IS REQUIRED.

All emergency maintenance repairs must be reported as follows:

Maintenance Request

Mon-Fri

09:00 to 17:00

Mon-Fri

17:00 to 09:00

Fri-Mon

17:00 to 09:00

 

Daytime

Evening

Weekends

No hot water

Online Maintenance System

Elms Village Reception

Elms Village Reception

No heat - all of floor or building

Online Maintenance System

Elms Village Reception

Elms Village Reception

Kitchen - all sockets not working

Online Maintenance System

Elms Village Reception

Elms Village Reception

Bedrooms – All lights not working

Online Maintenance System

Elms Village Reception

Elms Village Reception

Bedroom/Front Doors not opening or closing

Online Maintenance System

Elms Village Reception

Elms Village Reception

Major leaks from ceilings/lights

Online Maintenance System

Elms Village Reception

Elms Village Reception

 

 

 

 

Communal showers/toilets - door not locking

Online Maintenance System

Online Maintenance System

Online Maintenance System

Bedrooms - main light/en-suite light not working

Online Maintenance System

Online Maintenance System

Online Maintenance System

Bedrooms - sockets not working

Online Maintenance System

Online Maintenance System

Online Maintenance System

Communal showers/toilets - light not working

Online Maintenance System

Online Maintenance System

Online Maintenance System

Bedrooms en-suite/communal toilets blocked

Online Maintenance System

Online Maintenance System

Online Maintenance System

Bedrooms en-suite/communal toilets not flushing/toilet handle broken

Online Maintenance System

Online Maintenance System

Online Maintenance System

Bedroom/communal areas - window handle broken off   (only if security issue)

Online Maintenance System

Online Maintenance System

Online Maintenance System

Students can gain access to the Online Maintenance Request Form by clicking the button below:

 

To track your maintenance repair please click the button below:

  

For all maintenance repairs within Queen’s Accommodation, students are required to complete an online maintenance request form.  Please click on the link below for step by step instructions:-
 
 

Callout Emergency within 4 hours: Evening and Weekend 17:00 to 09:00

              • No hot water
              • No heat - all of floor or building
              • Kitchen - all sockets not working (does this affect the fridge/freezer?)
              • Bedroom/Front doors - Not opening or closing
              • Major leaks - from ceiling, lights 

 Emergency within 4 hours: Weekday 09:00 to 17:00

              • No hot water
              • No heat - all of floor or building
              • Kitchen - all sockets not working
              • Bedroom/front doors - not opening, closing or locking
              • Communal showers/toilets - door not locking
              • Major leaks - from ceiling, lights or showers
              • Bedrooms - main light/en-suite light not working / all lights not working
              • Bedrooms - sockets not working
              • Communal showers/toilets - light not working
              • Bedrooms en-suite/communal toilets blocked
              • Bedrooms en-suite/communal toilets not flushing/toilet handle broken
              • Bedroom/communal areas - window handle broken off (only if security issue)

Urgent within 24 hours:

              • Corridors - sockets not working
              • Desk light not working
              • Radiator not working/leaking
              • Bedroom en-suite/communal areas sinks/showers blocked
              • Bedroom en-suite/communal showers - insert missing
              • Minor leaks - from sinks, toilets, showers 
              • Bedroom/communal areas - window handle loose
              • Bedroom/communal showers - shower head loose/no pressure/leaking

5 days:

              • Bedroom sink/shaving lights
              • Kitchen/corridor -lights
              • Sinks/showers need resealed
              • Drip - Dripping taps 
              • Bedroom/communal areas - investigate mould around window/ceiling/walls
              • Bedroom/communal areas - windows need resealed
              • Bedroom/en-suite/communal doors - hinges loose/door closures need adjusted
              • Bedroom/communal areas - window handle broken off
              • Wardrobe rail loose/needs reattached

20 days:                                           

              • Wardrobe doors/cupboard doors/drawer hinges loose/hanging off
              • Shelves loose/need reattached
              • Wardrobe rail loose/needs reattached
              • Towel rails loose/needs reattached
              • Toilet roll holders loose/need reattached
              • Install/reattach notice board
              • General joinery work

 

Q. How do I complete the online maintenance form?

A. Contact the maintenance helpdesk Monday to Friday 09:00 to 17:00 or the Elms Village Reception evenings and weekends.

 

Q. What is an emergency?

A. Please refer to the table in the INFORMATION tab of this section.

 

Q. What do I do if I have more than one maintenance issue at the same time?

A. Complete a separate online form for each issue.

 

Q. What happens if I select the wrong priority?

A. The helpdesk operator will change your form to the appropriate response time.

 

Q. What happens if I have a maintenance issue over holiday periods?

A. Your repair will be dealt with on the first available working day, however, if it is an emergency, please contact the Elms Village Reception.