What is included in the residential fees?

The accommodation fees are inclusive of utility bills*, security, regular cleaning, TV and internet.

*Heating and hot water are at set times; Monday-Friday 7:00-9:00am & 5:00-10:00pm (3:30-10:00pm  December-February). Saturday/Sunday 9:00-11.00am & 5:00-10:00pm (3:30-10:00pm in Dec-Feb)

Residential fees for Willow Walk include security, regular cleaning, TV and internet.  Students living in Willow Walk have full control of their own heating times and temperature as well as electricity and pay separately only for what they use.  Cards can be topped up at Elms Village reception. 

Is there car parking available in the accommodation?

Due to the traffic congestion and parking restrictions in South Belfast, the University asks that students do not bring cars to Belfast. However, if the use of a car is essential, students can apply for a car parking permit online for the full residential year 2013-14.

A parking permit allows access to a specific parking place within the Elms Village site only. In order for a request to be considered, students must state their case in detail, specifying why they require a car parking space. If the student is successful in being allocated a space, payment in full of the permit charge must be paid at check-in.

For those students who do not get a parking permit a Pay Per Use car parking system is in operation in the two car parks at Elms Village. More details about this are available in the Car Parking section. There are no parking facilities available at our Queen's Houses.

Is there a cleaning service in the accommodation?

Yes there is a weekly cleaning service of all accommodation during core teaching periods. The housekeeping staff will clean the communal areas only, students are responsible for cleaning their own bedrooms including en-suite bathrooms.

Additional cleaning services are available to purchase during a student's stay with us and more details are available from Elms Reception and in the Guide to Living.

Does Queen's supply bedding and kitchen utensils?

No, students are required to supply their own bedding and kitchen supplies. A mattress is provided in each bedroom and students must supply their own sheets, quilt, pillows and covers. Students must also supply their own kitchen utensils, saucepans, cutlery etc.

We don't expect students to carry everything in their luggage therefore they can purchase a bedding pack (£30) or a kitchen pack (£35). These can be ordered when students are applying for accommodation. Both packs can be purchased for £60.

Are laundry facilities available?

Yes, laundry facilities are available in the Treehouse in Elms Village and in the various Queen's Houses. There is a small charge and these machines are coin operated.

What facilities are available in the Treehouse?

The Treehouse has a bar, restaurant, laundry facilies, a shop and The Lounge', a no-alcohol student common area. The Treehouse is available to all students including those living in accommodation at Elms Village and in the Queen's Houses. It is also the place where a lot of social events take place, including regular quiz and movie nights.

Is a choice of single sex accommodation offered to students?

Is there support provided for students in accommodation?

Student support is available through the Residential Life Coordinators and the Accommodation staff who are there to make sure students get the most out of the student experience. They can signpost help for all kinds of academic and non-academic issues. They provide live-in support and their role is to help students deal with transition issues such as settling-in, making friends, managing money and sharing communal living space. They also organise weekly events for students in accommodation.

What type of security is provided in the accommodation?

Elms Village provides 24 hour security based at the Elms Village Reception. For those living in Queen's Houses security is provided by the Queen's security team based on the main University site. These security teams complete regular checks of all our accommodation, respond to fire alarms and deal with any issues that arise.

Are there medical facilities available at Queen's?

The University Health Centre at Queen's is a student oriented General Practice situated at the heart of the Queen's University campus close to Elms Village. New students moving to Belfast should register with the practice during Enrolment and Registration.

For students living away from home it is recommended by the Health and Social Services Boards to be registered with a GP within 10 miles of their place of residence. The Health Centre provides not only the complete range of NHS services but also non-NHS services (medical certificates, letters, medical records etc.) free of charge to registered patients who are students of Queen's University. The doctors and nurses have special expertise in sports medicine, mental health, sexual health, family planning and health promotion.