Programme for
2012/13

Course Details

Developing for Success: Communicating Effectively

Event Description

Date:

20 November 2012

Time:

9.00 am - 1.00 pm

 

Designed for:

Mid-level managers/leaders and professional specialists in both academic (Grade AC3 and above) and professional support staff groups (Academic related grade 8 and above).

 

Content:

Key areas to be addressed include:

  • Communicating a clear message
  • Understanding & overcoming barriers to effective communication
  • Choosing the correct channel of communication to suit the situation
  • Using effective communication to manage relationships, cope with different personalities
  • Checking your message is understood
  • Making effective use of non verbal communication
  • Understanding the value of communication to team effectiveness

Additional Information PDF: /sites/stdp/coursedetails/infopdffile,249182,en.doc

Aims/Aimed at

Aim:

To develop staff in the core Queen’s behaviour of communicating effectively. 

This practical course will encourage you to understand your role in setting the standard for communication.  Learn techniques that may help you communicate clearly via the correct channel with all levels of staff in a variety of situations.

Booking Information

Register for a course via Queen's Online: http://www.qub.ac.uk/qol click on iTrent Training link in the list of services for staff


Booking URL: Queen's Online
New Course: No
Course Type(s): Leadership, Management and Supervisory
Staff Categories: Academic, Academic Related
Keywords: Communicate, Communication, Speaking, Understanding, Leadership

Course Contact Details

Name: Staff Training and Development Unit
Telephone: 6590/6601
Email: training@qub.ac.uk