Handling Conflict for Support Staff
20 February 2013
9.30 am - 1.00 pm
Support staff wishing to learn more about how to handle conflict effectively in everyday situations. This is an introductory course to provide participants with some practical understanding of everyday conflict and ways of handling situations which occur in families and the workplace.
- The nature and role of conflict
- How we behave in conflict
- Skills for handling interpersonal conflicts
- Developing constructive habits for handling conflict
To enhance participants' understanding of conflict and ways of addressing it.
Register for a course via Queen's Online: http://www.qub.ac.uk/qol then click on iTrent Training link in the list of services for staff
Personal and Career Development
All Staff, Clerical and Library Assistants
Interpersonal skills, Conflict, Confidence, Aggression, Assertiveness
Course Contact Details
Staff Training and Development Unit