Programme for

Programme for 

Learning at Work Week Banner 2015

Course Details

Handling Conflict for Support Staff

Event Description



18 February 2015


10.00 am - 1.00 pm


Designed for:

Support staff wishing to learn more about how to handle conflict effectively in everyday situations.  This is an introductory course to provide participants with some practical understanding of everyday conflict and ways of handling situations which occur in families and the workplace.



  • The nature and role of conflict
  • How we behave in conflict
  • Skills for handling interpersonal conflicts
  • Developing constructive habits for handling conflict

Aims/Aimed at

To enhance participants' understanding of conflict and ways of addressing it

Booking Information

Register for a course via Queen's Online: - Select the iTrent Training link in the list of services for staff

Booking URL: Queen's Online
New Course: No
Course Type(s): Personal and Career Development
Staff Categories: All Staff, Clerical and Library Assistants
Keywords: Interpersonal skills, Conflict, Confidence, Aggression, Assertiveness

Course Contact Details

Name: Staff Training and Development Unit
Telephone: 6590/6601