Programme for

Course Details

Management Essentials: Conflict in the Workplace

Event Description


13 December 2012


10.00am - 4.30pm


Designed for:

Staff from both the academic (Grade AC2) and professional support staff groups (Academic Related grade 7)

Staff wishing to learn more about how to handle conflict effectively in work situations. 

This course provides participants with some practical understanding of conflict and ways of handling situations which occur in the workplace.



·         The nature and role of conflict

·         How we behave in conflict

·         Skills for handling interpersonal conflicts

·         Conflict in teams

·         Developing constructive habits for handling conflict

Aims/Aimed at


To enhance participants’ understanding of workplace conflict and ways of addressing it.  This will be an interactive and participative workshop.

Booking Information

Register for a course via Queen's Online: then click on iTrent Training link in the list of services for staff



Booking URL: Queen's Online
New Course: No
Course Type(s): Leadership, Management and Supervisory
Staff Categories: Academic, Academic Related
Keywords: Interpersonal Skills, Conflict, Confidence, Aggression, Assertiveness

Course Contact Details

Name: Staff Training and Development Unit
Telephone: 6590/6601