13 December 2012
10.00am - 4.30pm
Staff from both the academic (Grade AC2) and professional support staff groups (Academic Related grade 7)
Staff wishing to learn more about how to handle conflict effectively in work situations.
This course provides participants with some practical understanding of conflict and ways of handling situations which occur in the workplace.
· The nature and role of conflict
· How we behave in conflict
· Skills for handling interpersonal conflicts
· Conflict in teams
· Developing constructive habits for handling conflict
To enhance participants’ understanding of workplace conflict and ways of addressing it. This will be an interactive and participative workshop.
Register for a course via Queen's Online: http://www.qub.ac.uk/qol then click on iTrent Training link in the list of services for staff