Programme for
2013/14

Programme for 
2013/14

Course Details

Secretarial Skills Programme

Event Description

 

This course is aimed at secretarial and clerical staff in grades 2 and 3 to help them gain knowledge, skills and confidence to provide a professional secretarial service to teams or managers.

 

Content:

  • Working in Queen's
  • Personal Productivity and Time Management
  • Your Role and Responsibility in the Team
  • Essential Written Communication
  • Providing a Quality Service to Customers
  • Efficiencies Using IT
  • Organisational Skills Around Meetings
  • Projecting a Confident and Professional Image

Aims/Aimed at

This Programme aims to assist less experienced secretarial staff gain knowledge, skills and confidence to provide a professional secretarial service to teams or managers.

 

 

Booking Information

Application forms for this Programme can be obtained from the Staff Training and Development Unit's website: www.qub.ac.uk/stdu.  Application forms require line management approval.


Booking URL: Staff Training and Development Unit
New Course: No
Course Type(s): Administrative Skills, Personal and Career Development
Staff Categories: Clerical and Library Assistants
Keywords: Secretarial, Clerical, Introduction, Calendar, Committees, Structure, Time, Productivity, Organisation, Output, Team, Roles, Writing skills, Grammar, Proof reading, Punctuation, Quality, Service, Customers, Complaints, Email, Wordprocessing, Shortcuts, Outlook, Meetings, Agenda, Chair, Minutes

Course Contact Details

Name: Staff Training and Development Unit
Telephone: 6590/6601
Email: training@qub.ac.uk