Programme for
2012/13

Course Details

Senior Secretarial Skills Programme

Event Description

The Senior Secretarial Skills Programme is for those staff who have at least 10 years experience working in Queen's or are in senior grades 4, 5 and 6.  Staff who have previously completed the Junior Secretarial Skills Programme will also be considered for the Senior Secretarial Skills programme.

 

Content:

  • Setting Priorities and Meeting Deadlines
  • Working with a Senior Manager
  • Written Communication Style and Composition
  • Minute taking
  • Event Management
  • Going the extra mile in Customer Care
  • Efficiencies Using IT
  • Projecting a Confident and Professional Image

Aims/Aimed at

Aim:

To assist experienced secretarial staff gain further knowledge, skills and confidence to provide a professional secretarial service to senior managers.

 


Booking Information

Application forms for this Programme can be obtained from the Staff Training and Development Unit's website: www.qub.ac.uk/stdu.  Application forms require line management approval.


Booking URL: Staff Training and Development Unit
New Course: No
Course Type(s): Administrative Skills, Personal and Career Development
Staff Categories: Clerical and Library Assistants
Keywords: Secretarial, Clerical, Time, Productivity, Priorities, Deadlines, Increasing output, Organisation, Project management, Manager, Role, Interpersonal Skills, Boss, Writing Skills, Writing style, Grammar, Composition, Punctuation, Proof reading, Meetings, Minutes, Agenda, Action List, Committees, Chairperson, Customer care, service, complaint, quality, best, Email, wordprocessing, outlook, shortcuts, deadlines, checklist, plan

Course Contact Details

Name: Staff Training and Development Unit
Telephone: 6590/6601
Email: training@qub.ac.uk