Programme for
2012/13

Course Details

Supervisory Skills for Support Staff (2 day course)

Event Description

Dates:

24 & 25 September 2012

26 & 27 November 2012

11 & 12 March 2013

Time:

10.00am - 4.30pm

 

Designed for:

Support staff that have, or hope to have, supervisory responsibilities.

 

Content:

  • The role of the supervisor
  • Major activities of a supervisor
  • Motivating and delegating to staff
  • Personnel procedures
  • Communicating assertively

Aims/Aimed at

Aim:

To provide the tools and techniques required to supervise staff with confidence

Booking Information

Register for a course via Queen's Online: http://www.qub.ac.uk/qol then click on iTrent Training link in the list of services for staff
Booking URL: Queen's Online
New Course: No
Course Type(s): Leadership, Management and Supervisory, Personal and Career Development
Staff Categories: Clerical and Library Assistants, Operational, Technical
Keywords: Management, supervision, motivating staff, delegation, assertiveness skills, personnel procedures, team, discipline, grievance, absence procedures

Course Contact Details

Name: Staff Training and Development Unit
Telephone: 6590/6601
Email: training@qub.ac.uk