This programme was successfully piloted in 2008-09 and will run again this academic year for the fourth time. Participants have found the course very useful in dealing with day to day supervisory duties. The course has also helped staff to gain confidence and stretch them in their role as a supervisor. The course is suitable for staff already in a supervisory role.
The programme will be run in conjunction with the Belfast Metropolitan College who will deliver the programme and facilitate the accreditation process.
The following ILM modules will be covered:
· Managing Performance
· Building the team
· Solving problems and making decisions
· Organising and delegating
· Motivating to perform in the workplace
· Managing customer service
· Introduction to leadership
The accredited programme will require participants to attend 5 days training plus 4 half day tutorials as well as submitting a work-based assignment which will be selected in conjunction with their line manager.
Participation is via a nomination process by managers which will be promoted in due course.