Programme for

Programme for 

Learning at Work Week Banner 2015

Course Details

Dealing with Complaints

Event Description



6 February 2015


12.00 pm - 1.30 pm


Designed for:

All staff who want to develop personal coping strategies



- The customer and the complaint

- Your role

- Keeping everyone happy

Aims/Aimed at

This short lunchtime session will give staff some strategies for dealing with complaints on a face-to-face basis

Booking Information

Register for a course via Queen's Online: - Select the iTrent Training link in the list of services for staff

Booking URL: Queen's Online
New Course: No
Course Type(s): Personal and Career Development
Staff Categories: All Staff
Keywords: customer, service, standards, quality, agression, assertiveness, handling, coping, stress

Course Contact Details

Name: Staff Training and Development Unit
Telephone: 6590/6601