Programme for
2012/13

Course Details

Dealing with Complaints

Event Description

Date:

10 April 2013

Time:

12.00 pm - 1.30 pm

 

Designed for:

All staff who want to develop personal coping strategies

 

Content:

- The customer and the complaint

- Your role

- Keeping everyone happy


Aims/Aimed at

Aim:

This short lunchtime session will give staff some strategies for dealing with complaints on a face-to-face basis

Booking Information

Register for a course via Queen's Online: http://www.qub.ac.uk/qol then click on iTrent Training link in the list of services for staff
Booking URL: Queen's Online
New Course: Yes
Course Type(s): Personal and Career Development
Staff Categories: All Staff
Keywords: customer, service, standards, quality, agression, assertiveness, handling, coping, stress

Course Contact Details

Name: Staff Training and Development Unit
Telephone: 6590/6601
Email: training@qub.ac.uk