Programme for
2012/13

Course Details

Developing for Success: Managing Difficult Conversations

Event Description

Dates:

1 May 2013

Time:

9.00 am - 1.00 pm

 

This course will help you • Understand what are the features of a difficult conversation; understand the challenges associated with confronting or avoiding; appreciate different values, beliefs and perceptions; understanding what is said and what is unsaid; navigating through a step by step process to tackling a difficult conversation with confidence.

 

This course is aimed at managers/leaders and professional specialists in both Academic related (grade 8 and above) and Academic (AC3 and above) mid level. Please see attached document for more information.


Aims/Aimed at

The aim of this course is to develop staff in the core Queen’s behaviour of leading and managing others.

Booking Information

Register for a course via Queen's Online: http://www.qub.ac.uk/qol then click on iTrent training link in the list of services for staff
Booking URL: Queen's Online
New Course: Yes
Course Type(s): Leadership, Management and Supervisory
Staff Categories: Academic, Academic Related

Course Contact Details

Name: Staff Training and Development Unit
Telephone: 6590/6601
Email: training@qub.ac.uk