Programme for
2013/14

Programme for 
2013/14

Course Details

Developing for Success: Managing Difficult Conversations

Event Description

 

Dates:

28 January 2014

Time:

9.00 am - 1.00 pm

 

Designed for:

Mid-level managers/leaders and professional specialists in both academic (Grade AC2 and above) and professional support staff groups (Academic related grade 7 and above).  Please see attached document for more information.

 

This course will help you:

  • Understand what are the features of a difficult conversation;
  • understand the challenges associated with confronting or avoiding;
  • appreciate different values, beliefs and perceptions;
  • understanding what is said and what is unsaid;
  • navigating through a step by step process to tackling a difficult conversation with confidence.

 


Aims/Aimed at

 

The aim of this course is to develop staff in the core Queen’s behaviour of leading and managing others.

 

 

Booking Information

Register for a course via Queen's Online: http://www.qub.ac.uk/qol then click on iTrent training link in the list of services for staff


Booking URL: Queen's Online
New Course: Yes
Course Type(s): Leadership, Management and Supervisory
Staff Categories: Academic, Academic Related

Course Contact Details

Name: Staff Training and Development Unit
Telephone: 6590/6601
Email: training@qub.ac.uk