Course Details

Customer Care Fundamentals

Event Description



22 November 2017


10.00 am - 1.00 pm



This half day course will give staff the knowledge and skills to provide excellent service and meet customer needs.



  • Valuing our customers
  • Identifying customer needs (listening to our customers)
  • Taking ownership of problems
  • Diffusing angry customer situations

Booking Information

Register for a course via Queen's Online: - Select the iTrent Training link in the list of services for staff

Booking URL: Queen's Online
New Course: Yes
Course Type(s): Administrative Skills, Communication Skills
Staff Categories: Clerical and Library Assistants, Operational
Keywords: Customers, service, quality

Course Contact Details

Name: Organisational Development
Telephone: 5350/5381